Usage Meter Reading Incorrect Value

Queries, errors or glitches regarding Member facilities
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djevoultion
Posts: 60
Joined: Wed Feb 10, 2010 9:42 pm
Location: Australia

Usage Meter Reading Incorrect Value

Post by djevoultion » Fri Aug 20, 2010 5:01 pm

I have a problem in relation to the usage meter. I had my download set during offpeak this morning 20th (12:10am - 7:30am) My offpeak period is between 12am -12pm for the remainder of the month.

Last night exetel were performing maintenance in Queensland and stated the usage meter would be down during the maintenance.

I checked the usage meter this morning (it is back up) and there seems to be an error - the meter is reporting that I have used 14.88GB/12GB Peak

My Question is, How have I downloaded 3.5GB on peak? When I began downloading during the offpeak period.

I would really appreciate it, if any of the staff can look into this matter.

Thank-you
Last edited by djevoultion on Fri Aug 20, 2010 5:26 pm, edited 1 time in total.

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Usage Meter Reading Incorrect Value

Post by Gidget » Fri Aug 20, 2010 5:25 pm

Another user has reported a similar problem, so there may be a few people affected. I suggest you raise a Support Ticket by emailing residentialsupport@exetel.com.au and ask them to look into it as this sort of issue cannot be resolved on the Forum.

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

djevoultion
Posts: 60
Joined: Wed Feb 10, 2010 9:42 pm
Location: Australia

Re: Usage Meter Reading Incorrect Value

Post by djevoultion » Fri Aug 20, 2010 5:26 pm

Gidget wrote:Another user has reported a similar problem, so there may be a few people affected. I suggest you raise a Support Ticket by emailing residentialsupport@exetel.com.au and ask them to look into it as this sort of issue cannot be resolved on the Forum.

Gidget
Thanks, will do that

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Usage Meter Reading Incorrect Value

Post by Gidget » Fri Aug 20, 2010 7:23 pm

No problem. Please refer to
viewtopic.php?f=303&t=36768
which is now the designated thread on this topic.

Thanks

Gillian
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

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