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Exceeding the peak quota: clarification

Posted: Wed Aug 25, 2010 10:42 am
by crikey
I'm on the Z/20BYOLINE plan (from earlier this year) and I hit my peak quota yesterday. The blocked page indicated that I can download up to 2GB over my quota while shaped, but after that I'll be charged $6 per GB.

However if I use the Members' Facilities to "Change Peak Excess Downloads Option" the default shaped option allows up to 50% of your peak quota and then 0.50 per GB. Obviously I like the sound of that better.

Which will apply to me this month? Do I need to re-select the shaped option in order for the more generous plan to take effect? It won't let me do that this month (no doubt because I've already hit quota) but presumably I can do it on the 1st to take effect next month.

Incidentally, the blocked page behaved strangely. It kicked in at 1.04GB over quota. I clicked through, waited a bit, got impatient and rebooted the modem to hurry things along, and the service was restored. I returned to the computer 30mins later and the block page was back saying I was now 1.73GB over quota. There's no way I downloaded an extra 700MB in that time as I'd made sure any download clients were closed. Is this a common occurrence, perhaps due to a delay in the usage meter updates?

Thanks in advance. This is only the 2nd time in 3 yrs I've hit quota. Stupid me screwed up the Speed Scheduler settings in Azureus - I won't make that mistake again.

Re: Exceeding the peak quota: clarification

Posted: Wed Aug 25, 2010 11:10 am
by Klaas
crikey wrote:I'm on the Z/20BYOLINE plan (from earlier this year) and I hit my peak quota yesterday. The blocked page indicated that I can download up to 2GB over my quota while shaped, but after that I'll be charged $6 per GB.
The 2GB buffer before $6 per GB indicates that you are on a old shaping system that you would have requested to be on, and it has carried through any plan changes, etc.

You need to email Exetel to get it removed, and you'll then be on the current shaped or $0.50 per GB over quota system.

Re: Exceeding the peak quota: clarification

Posted: Wed Aug 25, 2010 4:01 pm
by CoreyPlover
crikey wrote:Which will apply to me this month? Do I need to re-select the shaped option in order for the more generous plan to take effect? It won't let me do that this month (no doubt because I've already hit quota) but presumably I can do it on the 1st to take effect next month.
Not sure why it is preventing you from selecting it. Perhaps it is because it is a carry-over from an old plan that the option to change is disallowed in the user facilities, in which case an email to residentialsupport@exetel.com.au will be required to get the $6/GB buffer overlay removed. This will then come into effect 1 September. Otherwise, as the option usually kicks in on the 1st of the month *after* you select it, you risk not having it come into effect until 1 October.
crikey wrote:Incidentally, the blocked page behaved strangely. It kicked in at 1.04GB over quota. I clicked through, waited a bit, got impatient and rebooted the modem to hurry things along, and the service was restored. I returned to the computer 30mins later and the block page was back saying I was now 1.73GB over quota. There's no way I downloaded an extra 700MB in that time as I'd made sure any download clients were closed. Is this a common occurrence, perhaps due to a delay in the usage meter updates?
Common enough, yes. The usage meters are not real-time but delayed. Though usually the effect is not as pronounced as in your example.

Re: Exceeding the peak quota: clarification

Posted: Thu Aug 26, 2010 8:17 am
by crikey
Thanks guys. I emailed residentialsupport and they advised me just to submit the "Change Peak Excess Downloads Option" form, which I did successfully. I hadn't tried submitting it before and assumed I couldn't until the 1st because of the wording "YOUR SELECTION IS NOT AVAILABLE UNTIL THE FIRST OF NEXT CALENDAR MONTH." But I realise now the option can be selected now, it just won't come into effect until the 1st.

So I guess anyone on an older plan with the old shaped option (2GB excess/$6 GB thereafter) might as well do this too, as they've got nothing to lose.

- login into members area.
- Click on Manage services --> ADSL
- Click on the "Change Peak Excess Downloads Option"
- Select "Shaped to 512kbps" and click on Change.