Quota meter seems dodgy

Queries, errors or glitches regarding Member facilities
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Joined: Mon Sep 15, 2008 12:22 pm
Location: Mel

Quota meter seems dodgy

Post by treefingers » Wed Aug 25, 2010 3:28 pm

For the first time in about 2 years i have gone over my quota, I have logged a ticket & also emailed support as the traffic certainly seems a bit odd considering I wasn't even home for some of the days I had downloaded around a 1gb.

Can anyone advise how long it takes exetel to look into issues like this? I have an angry wife who needs to work from home

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Re: Quota meter seems dodgy

Post by CoreyPlover » Wed Aug 25, 2010 4:06 pm

Exetel aims to resolve most queries within 24 hours, but billing / quota ones can take 3 days or so. Sometimes, there can be small usage meter glitches that affect multiple people, in which case the issue might even resolve itself, but allow 3 days or so and then follow up with another email or phone call (quoting the ticket number to get an update)
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

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