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Off-peak Time Wrong in Members Facilities

Posted: Wed Dec 01, 2010 10:27 am
by leithant
Hi, I just changed to OTL-A, which my member page shows, however my off-peak period still shows 2-8am. Also is it meant to be 4-10am or 4-12am as it now says on the Plans page???

Re: Off-peak Time Wrong in Members Facilities

Posted: Wed Dec 01, 2010 4:35 pm
by N30N_F15H
This is the same for me too.

My old times were 12-12, which it still says but I've moved to a plan that says it's 4-12.

Re: Off-peak Time Wrong in Members Facilities

Posted: Wed Dec 01, 2010 10:46 pm
by CoreyPlover
I would suggest you assume what was shown on the sign up page, and disregard the user facilities if necessary. Historically, these user facilities pages tend to display incorrect timing information because of the high frequency of plan changes and also other aspects, like metering in local time / daylight savings differences, etc.

However, I'd also suggest an email to residentialsupport@exetel.com.au to advise them of the discrepancy. At the very least, this provides an audit trail of the issue.

Re: Off-peak Time Wrong in Members Facilities

Posted: Thu Dec 02, 2010 9:02 am
by leithant
All fixed now. Thanks team. :D

PS. although it is metering correctly, the members page still says 2-8am ATM.