OffPeak times different in Plan Details & Daily Usage

[josem]

I am in Plan Z/20NOTEL. I would like to know what is the real Peak/Off-Peak period for my plan as I am getting different information from the Exetel member Facility website.

When I go to Manage Services --> Current ADSL Plan it shows my account Peak Period is 12pm - 12 am as shown below:

Service Number: 028850XXXX
Plan Type: Z/20NOTEL
Monthly Access Charge: $45.00
Peak Download Limit (Mbyte): 10000
Peak Period Option: 12:00pm - 12:00am


---------------------------------------------------------------------------------
When I view my Current's Month Usage (view detailed), it shows Offpeak is 2am to 12noon and Peak is 12 noon to 2am as shown below:

Offpeak Period: 2:00 am to 12 noon Peak Period: 12 noon to 2:00 am
Date Upload Download Upload Download
01/December/2010 10.09 MB 449.26 MB 10.78 MB 191.38 MB
02/December/2010 11.90 MB 419.46 MB 0.00 MB 0.00 MB

[monkeymajik]

I'm seeing this same problem too.

[Elwood]

+1,
Z/20INCTEL Peak Period Option: 2:00pm - 2:00am, displaying Peak Period: 12 noon to 2:00 am

[CoreyPlover]

Best to lodge a support ticket (see sig). There are a variety of usage meter glitches that seem to have arisen spontaneously (perhaps as a result of the recent 2 hour extension of 8 hour off-peak period to 10 hour ones).

[monkeymajik]

This has been resolved for me (i did log a ticket earlier this morning)