OffPeak times different in Plan Details & Daily Usage

Queries, errors or glitches regarding Member facilities
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josem
Posts: 7
Joined: Wed May 14, 2008 12:25 pm
Location: NSW

OffPeak times different in Plan Details & Daily Usage

Post by josem » Thu Dec 02, 2010 10:47 am

I am in Plan Z/20NOTEL. I would like to know what is the real Peak/Off-Peak period for my plan as I am getting different information from the Exetel member Facility website.

When I go to Manage Services --> Current ADSL Plan it shows my account Peak Period is 12pm - 12 am as shown below:

Service Number: 028850XXXX
Plan Type: Z/20NOTEL
Monthly Access Charge: $45.00
Peak Download Limit (Mbyte): 10000
Peak Period Option: 12:00pm - 12:00am


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When I view my Current's Month Usage (view detailed), it shows Offpeak is 2am to 12noon and Peak is 12 noon to 2am as shown below:

Offpeak Period: 2:00 am to 12 noon Peak Period: 12 noon to 2:00 am
Date Upload Download Upload Download
01/December/2010 10.09 MB 449.26 MB 10.78 MB 191.38 MB
02/December/2010 11.90 MB 419.46 MB 0.00 MB 0.00 MB

monkeymajik
Posts: 21
Joined: Tue May 27, 2008 1:24 pm
Location: Brisbane

Re: OffPeak times different in Plan Details & Daily Usage

Post by monkeymajik » Thu Dec 02, 2010 11:27 am

I'm seeing this same problem too.

Elwood
Posts: 2
Joined: Sat Oct 31, 2009 9:46 am
Location: Melbourne

Re: OffPeak times different in Plan Details & Daily Usage

Post by Elwood » Thu Dec 02, 2010 11:38 am

+1,
Z/20INCTEL Peak Period Option: 2:00pm - 2:00am, displaying Peak Period: 12 noon to 2:00 am

CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: OffPeak times different in Plan Details & Daily Usage

Post by CoreyPlover » Thu Dec 02, 2010 1:48 pm

Best to lodge a support ticket (see sig). There are a variety of usage meter glitches that seem to have arisen spontaneously (perhaps as a result of the recent 2 hour extension of 8 hour off-peak period to 10 hour ones).
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

monkeymajik
Posts: 21
Joined: Tue May 27, 2008 1:24 pm
Location: Brisbane

Re: OffPeak times different in Plan Details & Daily Usage

Post by monkeymajik » Thu Dec 02, 2010 4:48 pm

This has been resolved for me (i did log a ticket earlier this morning)

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