New Plan Change cost for no contract

[squeakytown]

Hi,

I just paid Exetel to change my plan in Dec 2010 'OTAA' - Since my house is up for sale I had to choose a 'no contract period'.
Exetel have now cancelled that new plan offered for Dec 2010 in Jan 2011 - one month later.

Can you please tell me what Extel would charge me again to change to the equivelant 'OT30' plan for Feb 2011 with 'no contract' period?

[CoreyPlover]

There was a past post that said that if anyone had changed plan since October, and paid the $40 to choose the no contract option, then they can apply for a new plan under no contract and have the amount rebated. I'd email residentialsales@exetel.com.au, make them aware of the situation. They should then be able to process it so that you get a new no contract option without additional cost to you due to the rebate

[squeakytown]

Thanks Corey,

Unfortunately the sales desk has advised they will NOT reimburse the cost I paid one month ago.
You must agree to a 12 month contract period on a new new plan.

[CoreyPlover]

My apologies. I think I got confused: it is plan change fees charged since October that are rebated, not the $40 "off contract" fee.

See viewtopic.php?f=4&t=37427&p=286115#p286115 and viewtopic.php?f=4&t=37470&p=286679#p286679 for example