Wanted to switch to OT-500 but it wasn't shown

[Godde]

Hi there,

I was helping a friend signing up Exetel and saw that OT-500 has pretty good value.
I wanted to change my plan to OT-500 but in my member's facility only OF-xxx plans are available.
If there a way for us to switch to OT-500 as we don't really use the elephone at all.
Currently I am on OCV200 and out of contract.

Cheers

[rukshani]

Hi there,

I was helping a friend signing up Exetel and saw that OT-500 has pretty good value.
I wanted to change my plan to OT-500 but in my member's facility only OF-xxx plans are available.
If there a way for us to switch to OT-500 as we don't really use the elephone at all.
Currently I am on OCV200 and out of contract.

Cheers

An Exetel sales representative will soon advise you over this.

[remosha]

Hi there,

I was helping a friend signing up Exetel and saw that OT-500 has pretty good value.
I wanted to change my plan to OT-500 but in my member's facility only OF-xxx plans are available.
If there a way for us to switch to OT-500 as we don't really use the elephone at all.
Currently I am on OCV200 and out of contract.

Cheers

Please note that changing between plans that includes free telephone calls to a plan that doesn't or vice versa isn't possible as they are considered two different supplier contracts. I have checked our records and it seems like you are still under contract. I've sent a detailed email to your nominated email as well as your exemail account.

[Drnick]

Can someone from Exetel (perhaps with a bit more seniority) provide a bit more clarity about this please? "Two different supplier contracts" sounds like an inflexible thing that is usually not associated with a usually very flexible ISP like Exetel.

My OCV200 contract runs out on the 1/2/2012. At the conclusion of that contract, why cannot I swap to the OT-100 plan which would suit my household's needs much better?

I'm not asking for a special deal or anything...just to be treated like anyone else who is not stuck on an OCV plan. New customers can choose these lower cost plans, why not a 3+ years out of contract customer?

Thanks in advance.

[remosha]

Can someone from Exetel (perhaps with a bit more seniority) provide a bit more clarity about this please? "Two different supplier contracts" sounds like an inflexible thing that is usually not associated with a usually very flexible ISP like Exetel.

My OCV200 contract runs out on the 1/2/2012. At the conclusion of that contract, why cannot I swap to the OT-100 plan which would suit my household's needs much better?

I'm not asking for a special deal or anything...just to be treated like anyone else who is not stuck on an OCV plan. New customers can choose these lower cost plans, why not a 3+ years out of contract customer?

Thanks in advance.

OT plans should be available in your Exetel Members Facilities after your contract ends.

[Drnick]

OT plans should be available in your Exetel Members Facilities after your contract ends.

Many thanks.