Mobile usage warning TXT

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Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
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Mobile usage warning TXT

Post by Mort » Thu Feb 23, 2012 5:09 pm

Greetings,

i just got a TXT saying one of my mobile services had passed 80% however there seems to be a bug in the message system.

It says
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of .
There is no date/time mentioned in the message, it just ends.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Mobile usage warning TXT

Post by stevecJ » Fri Feb 24, 2012 11:15 am

Mort wrote:Greetings,

i just got a TXT saying one of my mobile services had passed 80% however there seems to be a bug in the message system.

It says
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of .
There is no date/time mentioned in the message, it just ends.
Hi,

Could you please PM me your service number or the ticket number :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Mobile usage warning TXT

Post by udara » Mon Feb 27, 2012 9:20 pm

Mort wrote:Greetings,

i just got a TXT saying one of my mobile services had passed 80% however there seems to be a bug in the message system.

It says
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of .
There is no date/time mentioned in the message, it just ends.
There was an issue on Monday the 20th , where our development team confirmed that that sms was sent erroneously , please ignore that sms and refer to your usage meter on the members facilities .

We regret any inconvenience caused by this .
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
==============

Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Mobile usage warning TXT

Post by Mort » Tue Feb 28, 2012 12:02 am

No, the SMS is correct. Our cap usage has been exceeded. My point is that there is no date mentioned in the SMS. The sentence is incomplete.
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of .
should read something like this I would guess
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of 24/2/2012.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Mobile usage warning TXT

Post by rukshani » Tue Feb 28, 2012 3:52 pm

Mort wrote:No, the SMS is correct. Our cap usage has been exceeded. My point is that there is no date mentioned in the SMS. The sentence is incomplete.
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of .
should read something like this I would guess
xxxxxxxxx has exceeded 80% of the $440.00 Call allowance as of 24/2/2012.
Thank you for pointing this out. Appreciate valuable feedback of this sort. We have already taken measures to add this bit to the quota warning SMS.

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