New Plans!

[Yabbie]

The new plans look excellent, but when will they be available in the user facilites (Change Service) section?

[remosha]

The new plans look excellent, but when will they be available in the user facilites (Change Service) section?

The new plans should be made available in Members within a couple of months. We suggest that you check your Exetel Members Facilities from time to time.

[Yabbie]

The new plans should be made available in Members within a couple of months. We suggest that you check your Exetel Members Facilities from time to time.

Just because the plans are not in the members facilities, does that mean we can't access them? Can we phone up and change? I know Exetel needs to attract new members, but surely there is a need to look after existing ones.

Also, is there a peak/off peak period with the new plans?

Cheers,
Brad

[remosha]

The new plans should be made available in Members within a couple of months. We suggest that you check your Exetel Members Facilities from time to time.

Just because the plans are not in the members facilities, does that mean we can't access them? Can we phone up and change? I know Exetel needs to attract new members, but surely there is a need to look after existing ones.

Also, is there a peak/off peak period with the new plans?

Cheers,
Brad

New plans are not available for plan changes currently. There's no peak and off peak breakdown with the new plans.

[Yabbie]

New plans are not available for plan changes currently. There's no peak and off peak breakdown with the new plans.

With the greatest of respect, shouldn't Exetel be looking after those that have been there through thick and thin first? At the very least, the plans should be available to all members as well as new customers

[remosha]

New plans are not available for plan changes currently. There's no peak and off peak breakdown with the new plans.

With the greatest of respect, shouldn't Exetel be looking after those that have been there through thick and thin first? At the very least, the plans should be available to all members as well as new customers

We are in the process of making it available for existing customers. Please bear with us until such time.

[Yabbie]

We are in the process of making it available for existing customers. Please bear with us until such time.

Been here since 2004, so I'll be bearing with you
But please, do hurry.

[mayday175]

Been here since 2004, so I'll be bearing with you
But please, do hurry.

I second that sentiment... been an Exetel user since 2005. Have been watching the "New Plans Coming Soon" message in the Member Facility for many weeks now. Please bring these new prices to existing customers asap... they are so good they put Exetel back at the top of the Broadband Choice Plan Search

http://bc.whirlpool.net.au/bc/?action=s ... d=1&sort=2

[remosha]

Been here since 2004, so I'll be bearing with you
But please, do hurry.

I second that sentiment... been an Exetel user since 2005. Have been watching the "New Plans Coming Soon" message in the Member Facility for many weeks now. Please bring these new prices to existing customers asap... they are so good they put Exetel back at the top of the Broadband Choice Plan Search

http://bc.whirlpool.net.au/bc/?action=s ... d=1&sort=2

We are trying our best to make the new plans available for existing customers as soon as possible.

[Amraks]

are these plans available to Tasmanians?

[mayday175]

We are trying our best to make the new plans available for existing customers as soon as possible.

Unfortunately, I struggle to genuinely believe this. I've been watching these "new plans" for over 2 months now, and its been nearly a month since my last comment on this topic. I don't understand how it can take so long to update the Member's Facilities to make the same services available to existing customers. Ok, maybe a few weeks to redesign the website (and that's being really generous), but when you already have contracts with carriers signed, service application forms published online and all your internal processes sorted to allow access for new customers, how hard it is to change a few web pages/database fields for existing customers?

Do I need to cancel my Exetel membership just so I can apply again as a new user? With the money I could save on your new plans, I could do this and recoup the new user setup fee within 6 months. The longer you take to pass along these new plans, the more you are robbing me and every other existing Exetel customer.

Sorry. I do not believe you when you say "We are trying our best"... the work required to make it so does not take this long!

[mayday175]

PS. I am about to enquire with the Telecommunications Industry Ombudsman to see if there are grounds for us (existing Exetel customers) to complain about this unfair treatment.

[nicoler]

Unfortunately, I struggle to genuinely believe this. I've been watching these "new plans" for over 2 months now, and its been nearly a month since my last comment on this topic. I don't understand how it can take so long to update the Member's Facilities to make the same services available to existing customers. Ok, maybe a few weeks to redesign the website (and that's being really generous), but when you already have contracts with carriers signed, service application forms published online and all your internal processes sorted to allow access for new customers, how hard it is to change a few web pages/database fields for existing customers?

Do I need to cancel my Exetel membership just so I can apply again as a new user? With the money I could save on your new plans, I could do this and recoup the new user setup fee within 6 months. The longer you take to pass along these new plans, the more you are robbing me and every other existing Exetel customer.

Sorry. I do not believe you when you say "We are trying our best"... the work required to make it so does not take this long!

The new plans listed on the Exetel website are for new customers only as this is what we have negotiated with our wholesale supplier. As you can imagine we are very keen on getting such offers to our existing customers, however there are a number details relating to these plans that are complicating matters and so we’re asking for your patience a little longer.

You can change to the existing plans on the Members “ Change Plan” Page and then when the new plans are available you can upgrade to them later on. If you PM your service number one of our Residential Sales Consultants will be in touch with you to upgrade your plan.

[mayday175]

Finally, a snippet of useful information to help our understanding of why this is taking so long. I'm still confused which supplier you are referring to... you have so many wholesale suppliers. That doesn't matter though... In my case, I'm only concerned with Telstra (probably Telstra Wholesale) cos that's the only carrier at my local (regional) exchange.

There's no point changing to an existing plan in the Members Page... the plans available are more expensive than the one I'm already on! And Stella already sent me a polite reply to my email request for a manual plan change. Looks like I'm stuck for the time being...

[nicoler]

Finally, a snippet of useful information to help our understanding of why this is taking so long. I'm still confused which supplier you are referring to... you have so many wholesale suppliers. That doesn't matter though... In my case, I'm only concerned with Telstra (probably Telstra Wholesale) cos that's the only carrier at my local (regional) exchange.

There's no point changing to an existing plan in the Members Page... the plans available are more expensive than the one I'm already on! And Stella already sent me a polite reply to my email request for a manual plan change. Looks like I'm stuck for the time being...

Please bear with us till the new plans are made available in the Members Facilities, Unfortunately it is not a simple process of ‘switching’ existing customers across, but we realize it’s in our best interests to get these plans to our existing customers and so we are trying to make sure this is resolved as quickly as possible.