Mobile Phone Data Usage calculations wrong for LAST MONTH

Queries, errors or glitches regarding Member facilities
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Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

Mobile Phone Data Usage calculations wrong for LAST MONTH

Post by Lawrie » Thu Apr 03, 2014 8:37 pm

there appears to be a problem with the way the new usage graph is calculating the total data usage for LAST months mobile phones
If you see the example below (and similarly for all my family mobile phones) the billable data usage was 649.82 MB but the total is only 178.70MB

Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by angelos » Sun Apr 06, 2014 9:36 am

Could you PM me the particular service number you are referring to?
Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value
Are you referring to the details provided on the invoice? Or was it the usage page on the MyExetel Dashboard?

Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by Lawrie » Thu Apr 10, 2014 9:12 pm

I am referring to the Exetel Customer Mobile Phone Meter - last months usage.

KavindaS
Exetel Staff
Posts: 2563
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by KavindaS » Thu Apr 10, 2014 11:49 pm

Lawrie wrote:I am referring to the Exetel Customer Mobile Phone Meter - last months usage.
There are several mobile services under your customer id. If you have not PM to Angelo as requested, PM me your relevant mobile service number.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by angelos » Fri Apr 11, 2014 10:28 am

PM received.. And I see what you mean.

I will get our Developers to look into this and get it fixed. Your reference number is 7789957.

We will update you as soon as possible.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by angelos » Thu Apr 17, 2014 1:12 pm

Got the confirmation that the issue has been resolved.

Please confirm if this is correct.

Lawrie
Posts: 313
Joined: Mon Jun 09, 2008 10:45 pm
Location: Unanderra

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Post by Lawrie » Mon Apr 21, 2014 8:57 am

Thank you guys - looks much better now!!!

Lawrie

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