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Mobile Phone Data Usage calculations wrong for LAST MONTH

Posted: Thu Apr 03, 2014 8:37 pm
by Lawrie
there appears to be a problem with the way the new usage graph is calculating the total data usage for LAST months mobile phones
If you see the example below (and similarly for all my family mobile phones) the billable data usage was 649.82 MB but the total is only 178.70MB

Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Sun Apr 06, 2014 9:36 am
by angelos
Could you PM me the particular service number you are referring to?
Qty. Usage Total Units Usage Value Over Charge / Remaining Value

Billable Data Usage 112 sessions 649.82MB $0.00
Billable Free Usage From Social Network 78 sessions 192.51MB $0.00

Total: (Last Update: 1st Apr 2014 22:14:18) 178.70MB $0 1,321.30MB Remaining Value
Are you referring to the details provided on the invoice? Or was it the usage page on the MyExetel Dashboard?

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Thu Apr 10, 2014 9:12 pm
by Lawrie
I am referring to the Exetel Customer Mobile Phone Meter - last months usage.

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Thu Apr 10, 2014 11:49 pm
by KavindaS
Lawrie wrote:I am referring to the Exetel Customer Mobile Phone Meter - last months usage.
There are several mobile services under your customer id. If you have not PM to Angelo as requested, PM me your relevant mobile service number.

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Fri Apr 11, 2014 10:28 am
by angelos
PM received.. And I see what you mean.

I will get our Developers to look into this and get it fixed. Your reference number is 7789957.

We will update you as soon as possible.

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Thu Apr 17, 2014 1:12 pm
by angelos
Got the confirmation that the issue has been resolved.

Please confirm if this is correct.

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Posted: Mon Apr 21, 2014 8:57 am
by Lawrie
Thank you guys - looks much better now!!!

Lawrie