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members facilities cant access

Posted: Wed Jun 04, 2014 5:39 pm
by kidsyd
cant get into members facilities. username or password incorrect, dont know why.
exemail gone. have been with exetel some years now. but with increasing dropouts
might have to look elsewhere.

Re: members facilities cant access

Posted: Wed Jun 04, 2014 8:53 pm
by KavindaS
kidsyd wrote:cant get into members facilities. username or password incorrect, dont know why.
exemail gone. have been with exetel some years now. but with increasing dropouts
might have to look elsewhere.
I have sent you a text with the login details to the members. As I have checked, your member login is working with the correct details. PM me the email address you are referring to, so I will check accordingly.

Re: members facilities cant access

Posted: Sat Jun 07, 2014 11:11 am
by lloong
Hi, I can't access the members facilities page. I used to until they changed the design.
It say service no invalid, email invalid and all these ...........!!!!
Please assist.
Thanks.

Re: members facilities cant access

Posted: Sat Jun 07, 2014 11:16 am
by angelos
lloong wrote:Hi, I can't access the members facilities page. I used to until they changed the design.
It say service no invalid, email invalid and all these ...........!!!!
Please assist.
Thanks.
Hi lloong,

I have checked your members page and can see that it is working without a problem.

Please try logging in via https://www.exetel.com.au/myexetel/ but ensure you use the correct log in credentials.

If you do not know your username and password or if you wish to confirm it I have sent you an automated text message to the nominated mobile number for this service which contains to 2 usernames and passwords of which one is the online facilities log in credentials.

Please repost if this does not work for you.