Odd log in behaviour

Queries, errors or glitches regarding Member facilities
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seaeagle
Posts: 112
Joined: Mon Nov 05, 2012 3:30 pm
Location: Burnie

Odd log in behaviour

Post by seaeagle » Wed Jun 11, 2014 7:00 pm

I am away from home presently and working using a small laptop, wanted to do some mail checking via Exetel webmail.

When trying to log in to Exetel, from the 'front page' I normally see a short message in a window saying something about forwarding me to membership log in.

Today I successfully logged in to my account while being away from home, continued to use Webmail interface , via another login procedure, to check some messages.

Having signed out and closed the Opera page, then 10 minutes later I tried to log back in to my Exetel account from the 'front page'. This time the login stops at the following webpage

https://www.exetel.com.au/myexetel/mobi ... _dashboard

The short plain text in the window:

["Postpaid",0,0,0]

System just hangs here. If I go back one step the webpage is:

https://www.exetel.com.au/login/redirect.php

The plain text is:

Redirecting to Members Facility...

I am guest in a house where I use my Laptop via WiFi to connect to the Optus network I think, if that has a bearing on what I am trying.

What am I up against? :D

Added: As this topic shows I cans till log in to forum here using the shortcut from the 'front page'.
Last edited by seaeagle on Sat Jun 21, 2014 12:41 am, edited 2 times in total.

seaeagle
Posts: 112
Joined: Mon Nov 05, 2012 3:30 pm
Location: Burnie

Re: Odd log in behaviour

Post by seaeagle » Wed Jun 11, 2014 7:47 pm

Having gone back to testing my actions character by character and typing instead of pasting etc, I think my problem has been that despite having closed down the Opera page that carried the Exetel connection (all pages with exetel relevance closed) then Opening a new Webpage "Log into your account" I was already logged in, My next step after this was to power down the laptop and up again.

I am a bit confused here but at one stage I notice in top right hand corner a field saying I was logged in. I will keep an eye on this for a day or two hoping whatever it is solved. :)

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KavindaS
Forum Admin
Posts: 2376
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Odd log in behaviour

Post by KavindaS » Wed Jun 11, 2014 8:57 pm

seaeagle wrote:Having gone back to testing my actions character by character and typing instead of pasting etc, I think my problem has been that despite having closed down the Opera page that carried the Exetel connection (all pages with exetel relevance closed) then Opening a new Webpage "Log into your account" I was already logged in, My next step after this was to power down the laptop and up again.

I am a bit confused here but at one stage I notice in top right hand corner a field saying I was logged in. I will keep an eye on this for a day or two hoping whatever it is solved. :)
If the issue persists, PM me your service so I will check from my end as well. :)

seaeagle
Posts: 112
Joined: Mon Nov 05, 2012 3:30 pm
Location: Burnie

Re: Odd log in behaviour

Post by seaeagle » Thu Jun 19, 2014 9:45 pm

Update, the problem appears solved. Looks like problem showed up because I was using a small laptop and could not see all the screen content.
Have not had any problem since I found out and carefully checking login status when trying to access services. :D

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CoreyPlover
Volunteer Site Admin
Posts: 5922
Joined: Sat Nov 04, 2006 2:24 pm
Location: Melbourne, VIC

Re: [ solved ] Odd log in behaviour

Post by CoreyPlover » Fri Jun 20, 2014 9:38 pm

This thread should not be marked as "solved" because it is a long standing issue that remains unresolved.

You can see more details of the cause of this log in error at viewtopic.php?p=308833#p308833
CoreyPlover wrote:
CoreyPlover wrote:
CoreyPlover wrote:Logging in via http://exetel.com.au/, on the "My Exetel" link, and then via the Login button still results in all sorts of weirdness. It seems that some facet of jQuery is remembering the last page the user was visiting in the member facilities. More accurately, it remembers the last URL sent via jquery. So upon login, it directs the user to pages like https://www.exetel.com.au/myexetel/paym ... nts_jquery and https://www.exetel.com.au/myexetel/cust ... ges_topbar resulting in blank screens, or message like the ["op",0,0,null]" that have been previously reported.
...and...this still hasn't been fixed since the new site's inception even though it should be the absolute simplest fix of all of them: The login actually goes TO A REDIRECT.PHP page before it is then handed off to some random jquery URL. JUST HARDCODE THE REDIRECT.PHP SCRIPT TO HTTPS://WWW.EXETEL.COM.AU/MYEXETEL. How much simpler could it be!!?
6 weeks on, and Exetel still haven't fixed this redirect bug. Words elude me as to the appropriate way to express my disappointment in this website migration.

This will be my final post to this particular thread as it seems that my time and effort in identifying website glitches such as this are going unheeded.
It arises because of incorrectly implemented and completely unncessary jQuery coding. It is the fault of Exetel and it not due to choice of browser, screen resolution or user behaviour.

If you ever experience the issue again, just replace the URL from whatever mangled mess the jQuery redirect has created so that it simply reads https://www.exetel.com.au/myexetel and you will have full and immediate access to your member dashboard.
I am a volunteer moderator and not an Exetel staff member. As with all forum posts, mine do not constitute any "official" Exetel position. Support tickets may be logged via https://helpdesk.exetel.com.au or residentialsupport@exetel.com.au

seaeagle
Posts: 112
Joined: Mon Nov 05, 2012 3:30 pm
Location: Burnie

Re: Odd log in behaviour

Post by seaeagle » Sat Jun 21, 2014 12:45 am

Ok, I have removed the [ solved ] from the subject line.
I have not noticed any problems since apparently something started working again.
Thanks for posting, I never felt I figured out properly what I was up against.

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