Re: Change of carrier

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Farid
Posts: 42
Joined: Tue Oct 07, 2008 7:41 pm
Location: Sydney

Re: Change of carrier

Post by Farid » Thu Nov 20, 2014 2:14 pm

Hello. I changed carrier for my mobile phone [0413756821] on 21st of October 2014 from Exetel to another provider.
Could you please ensure that I haven't been charged for mobile service by Exetel in the month of November, and that I won't be charged again for December?
Many thanks.
Farid

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Change of carrier

Post by shoner » Thu Nov 20, 2014 2:27 pm

Farid wrote:Hello. I changed carrier for my mobile phone [0413756821] on 21st of October 2014 from Exetel to another provider.
Could you please ensure that I haven't been charged for mobile service by Exetel in the month of November, and that I won't be charged again for December?
Many thanks.
Farid
Hi Farid,

You have given us the 30days of notice for cancellation on 30/10/2014 and the requested date of cancellation is 22/11/2014.
There shouldn't be any charges after 22/11/2014. If you do get charged, please contact our billing team via billing@exetel.com.au
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Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Farid
Posts: 42
Joined: Tue Oct 07, 2008 7:41 pm
Location: Sydney

Re: Change of carrier

Post by Farid » Fri Nov 21, 2014 8:47 pm

Thanks Shoner. I keep an eye on things to see how they shape up!
Farid

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