Page 1 of 1

Re: Change of carrier

Posted: Thu Nov 20, 2014 2:14 pm
by Farid
Hello. I changed carrier for my mobile phone [0413756821] on 21st of October 2014 from Exetel to another provider.
Could you please ensure that I haven't been charged for mobile service by Exetel in the month of November, and that I won't be charged again for December?
Many thanks.
Farid

Re: Change of carrier

Posted: Thu Nov 20, 2014 2:27 pm
by shoner
Farid wrote:Hello. I changed carrier for my mobile phone [0413756821] on 21st of October 2014 from Exetel to another provider.
Could you please ensure that I haven't been charged for mobile service by Exetel in the month of November, and that I won't be charged again for December?
Many thanks.
Farid
Hi Farid,

You have given us the 30days of notice for cancellation on 30/10/2014 and the requested date of cancellation is 22/11/2014.
There shouldn't be any charges after 22/11/2014. If you do get charged, please contact our billing team via billing@exetel.com.au

Re: Change of carrier

Posted: Fri Nov 21, 2014 8:47 pm
by Farid
Thanks Shoner. I keep an eye on things to see how they shape up!
Farid