ADSL Usage Meter Not Updating

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Chris T
Posts: 83
Joined: Thu Sep 23, 2004 8:53 pm

ADSL Usage Meter Not Updating

Post by Chris T » Fri Jan 16, 2015 10:07 pm

My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: ADSL Usage Meter Not Updating

Post by ShaminG » Fri Jan 16, 2015 10:39 pm

Chris T wrote:My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.
On 15th usage is available till about 2 pm and can not see any usage records since. I have escalated the matter with our development team. Your reference for the escalation is 8709606

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: ADSL Usage Meter Not Updating

Post by bodogbodog » Sat Jan 17, 2015 12:22 pm

It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: ADSL Usage Meter Not Updating

Post by saadbafik » Sat Jan 17, 2015 5:41 pm

bodogbodog wrote:It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?
Hi,

We will have this checked with our development team and will get back to you with an update.

Apologies for any inconvenience caused.

Regards,
Saad Bafik

bodogbodog
Posts: 279
Joined: Fri Nov 05, 2004 8:38 pm
Location: Sydney

Re: ADSL Usage Meter Not Updating

Post by bodogbodog » Mon Jan 19, 2015 9:10 pm

The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: ADSL Usage Meter Not Updating

Post by ShaminG » Mon Jan 19, 2015 9:43 pm

bodogbodog wrote:The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?
Our development team is working on this as a matter of highest priority.

mickn
Posts: 2
Joined: Mon Jan 19, 2015 8:30 pm
Location: Wollongong

Re: ADSL Usage Meter Not Updating

Post by mickn » Mon Jan 19, 2015 10:47 pm

My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: ADSL Usage Meter Not Updating

Post by ShaminG » Mon Jan 19, 2015 11:14 pm

mickn wrote:My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed
Once our development team has confirmed the fix, we will update this thread as well as your individual tickets. We apologize for any inconvenience caused to you in this regard.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: ADSL Usage Meter Not Updating

Post by angelos » Tue Jan 20, 2015 12:36 pm

We have received confirmation that the issue has been resolved. Please check and let us know if the issue persists.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: ADSL Usage Meter Not Updating

Post by Dazzled » Tue Jan 20, 2015 2:55 pm

The XML is still reading 0 for the 18th.

Code: Select all

                                <Daily>
                    <UsageDate>2015-01-18</UsageDate>
                    <PeakDownload>0.0000</PeakDownload>
                    <PeakUpload>0.0000</PeakUpload>
                    <OffpeakDownload>0.0000</OffpeakDownload>
                    <OffpeakUpload>0.0000</OffpeakUpload>
                </Daily>

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: ADSL Usage Meter Not Updating

Post by ShaminG » Tue Jan 20, 2015 5:09 pm

Dazzled wrote:The XML is still reading 0 for the 18th.
:( Have requested our devs to look into 18th as well.

Chris T
Posts: 83
Joined: Thu Sep 23, 2004 8:53 pm

Re: ADSL Usage Meter Not Updating

Post by Chris T » Tue Jan 20, 2015 9:23 pm

The usages for the 17th were showing 0's this morning too but they are now filled. I would say the system is still processing the backlogged accounting data.

Imran.Hossen
Exetel Staff
Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Re: ADSL Usage Meter Not Updating

Post by Imran.Hossen » Wed Jan 21, 2015 3:56 am

Hi Chris,

Unfortunately we are unable to confirm whether the issue you are stating is the actual cause for this issue. But however once the development team fixes the issue and provides a summary of the root cause we will be able to share it with you immediately.

Regards

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: ADSL Usage Meter Not Updating

Post by ShaminG » Wed Jan 21, 2015 3:51 pm

Hi All,
Server end errors have been rectified and we are glad to inform the issue is now fixed.
:)

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: ADSL Usage Meter Not Updating

Post by Dazzled » Wed Jan 21, 2015 6:29 pm

The data is all present now in the XML, thank you, but for some reason //Daily/UsageDate/2015-01-17 is out of date order.

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