Page 1 of 1

ADSL Usage Meter Not Updating

Posted: Fri Jan 16, 2015 10:07 pm
by Chris T
My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.

Re: ADSL Usage Meter Not Updating

Posted: Fri Jan 16, 2015 10:39 pm
by ShaminG
Chris T wrote:My ADSL usage meter hasn't been updated since the early hours yesterday (2015-01-15). Today's usages are showing all zeroes.
On 15th usage is available till about 2 pm and can not see any usage records since. I have escalated the matter with our development team. Your reference for the escalation is 8709606

Re: ADSL Usage Meter Not Updating

Posted: Sat Jan 17, 2015 12:22 pm
by bodogbodog
It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?

Re: ADSL Usage Meter Not Updating

Posted: Sat Jan 17, 2015 5:41 pm
by saadbafik
bodogbodog wrote:It's also happening for me as well - no DATA usage data displayed since 15 January 2015

Can someone from Exetel update us on when it will be resolved?
Hi,

We will have this checked with our development team and will get back to you with an update.

Apologies for any inconvenience caused.

Regards,
Saad Bafik

Re: ADSL Usage Meter Not Updating

Posted: Mon Jan 19, 2015 9:10 pm
by bodogbodog
The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?

Re: ADSL Usage Meter Not Updating

Posted: Mon Jan 19, 2015 9:43 pm
by ShaminG
bodogbodog wrote:The usage meter is still not updating - still showing zero usage
Any word on when it will be fixed?
Our development team is working on this as a matter of highest priority.

Re: ADSL Usage Meter Not Updating

Posted: Mon Jan 19, 2015 10:47 pm
by mickn
My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed

Re: ADSL Usage Meter Not Updating

Posted: Mon Jan 19, 2015 11:14 pm
by ShaminG
mickn wrote:My usage has not updated since 15/01/2015 also have a ticket number #8711938# any idea when this will be fixed
Once our development team has confirmed the fix, we will update this thread as well as your individual tickets. We apologize for any inconvenience caused to you in this regard.

Re: ADSL Usage Meter Not Updating

Posted: Tue Jan 20, 2015 12:36 pm
by angelos
We have received confirmation that the issue has been resolved. Please check and let us know if the issue persists.

Re: ADSL Usage Meter Not Updating

Posted: Tue Jan 20, 2015 2:55 pm
by Dazzled
The XML is still reading 0 for the 18th.

Code: Select all

                                <Daily>
                    <UsageDate>2015-01-18</UsageDate>
                    <PeakDownload>0.0000</PeakDownload>
                    <PeakUpload>0.0000</PeakUpload>
                    <OffpeakDownload>0.0000</OffpeakDownload>
                    <OffpeakUpload>0.0000</OffpeakUpload>
                </Daily>

Re: ADSL Usage Meter Not Updating

Posted: Tue Jan 20, 2015 5:09 pm
by ShaminG
Dazzled wrote:The XML is still reading 0 for the 18th.
:( Have requested our devs to look into 18th as well.

Re: ADSL Usage Meter Not Updating

Posted: Tue Jan 20, 2015 9:23 pm
by Chris T
The usages for the 17th were showing 0's this morning too but they are now filled. I would say the system is still processing the backlogged accounting data.

Re: ADSL Usage Meter Not Updating

Posted: Wed Jan 21, 2015 3:56 am
by Imran.Hossen
Hi Chris,

Unfortunately we are unable to confirm whether the issue you are stating is the actual cause for this issue. But however once the development team fixes the issue and provides a summary of the root cause we will be able to share it with you immediately.

Regards

Re: ADSL Usage Meter Not Updating

Posted: Wed Jan 21, 2015 3:51 pm
by ShaminG
Hi All,
Server end errors have been rectified and we are glad to inform the issue is now fixed.
:)

Re: ADSL Usage Meter Not Updating

Posted: Wed Jan 21, 2015 6:29 pm
by Dazzled
The data is all present now in the XML, thank you, but for some reason //Daily/UsageDate/2015-01-17 is out of date order.