Exetel iPhone App not working

[cashie]

I have been using the Exetel "MyExetel" iPhone app for about 12 months without issue until about 5 weeks ago (beginning of March).
I first noticed the app wasn't updating on any of my devices (iPhonesx 2 and iPads x 2).
I logged out of one of my phones and tried to log back in, it keeps reporting wrong user name or password (the other three devices still fail to update data).
I have logged several jobs with exetel but I am getting no updates or progress on a solution.
The webpage works fine and this is the only way I can track usage of my 3 Exetel services....
Can this be fixed?????

[angelos]

I have been using the Exetel "MyExetel" iPhone app for about 12 months without issue until about 5 weeks ago (beginning of March).
I first noticed the app wasn't updating on any of my devices (iPhonesx 2 and iPads x 2).
I logged out of one of my phones and tried to log back in, it keeps reporting wrong user name or password (the other three devices still fail to update data).
I have logged several jobs with exetel but I am getting no updates or progress on a solution.
The webpage works fine and this is the only way I can track usage of my 3 Exetel services....
Can this be fixed?????

Welcome to the Exetel Forum.

We will have to look into this and provide you an answer. Kindly give us some time to investigate and we will get back to you.

[cashie]

OK, thanks, I would really like to have this working asap.

[angelos]

OK, thanks, I would really like to have this working asap.

Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.

[cashie]

OK, thanks, I would really like to have this working asap.

Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.

I have just uninstalled and reinstalled and it still does not work.
I will PM you now.

[angelos]

OK, thanks, I would really like to have this working asap.

Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.

I have just uninstalled and reinstalled and it still does not work.
I will PM you now.

Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.

[cashie]

Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.

Yes I do have an open ticket and have had for over 5 weeks now with no progress on a resolution.
Hence why I posted on the forum to try to get the issue properly addressed and rectified.

[angelos]

Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.

Yes I do have an open ticket and have had for over 5 weeks now with no progress on a resolution.
Hence why I posted on the forum to try to get the issue properly addressed and rectified.

Apologies for the delay. We will get this investigated and will get back to you asap.

[angelos]

A few changes have been made. Can you please check now?

And also check if the details are updated?

[cashie]

A few changes have been made. Can you please check now?

And also check if the details are updated?

This is now fixed, many thanks for your assistance Angelos.