Exetel iPhone App not working

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cashie
Posts: 7
Joined: Sun Mar 29, 2015 7:34 pm
Location: Perth

Exetel iPhone App not working

Post by cashie » Wed Apr 08, 2015 4:06 pm

I have been using the Exetel "MyExetel" iPhone app for about 12 months without issue until about 5 weeks ago (beginning of March).
I first noticed the app wasn't updating on any of my devices (iPhonesx 2 and iPads x 2).
I logged out of one of my phones and tried to log back in, it keeps reporting wrong user name or password (the other three devices still fail to update data).
I have logged several jobs with exetel but I am getting no updates or progress on a solution.
The webpage works fine and this is the only way I can track usage of my 3 Exetel services....
Can this be fixed?????

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Exetel iPhone App not working

Post by angelos » Wed Apr 08, 2015 5:28 pm

cashie wrote:I have been using the Exetel "MyExetel" iPhone app for about 12 months without issue until about 5 weeks ago (beginning of March).
I first noticed the app wasn't updating on any of my devices (iPhonesx 2 and iPads x 2).
I logged out of one of my phones and tried to log back in, it keeps reporting wrong user name or password (the other three devices still fail to update data).
I have logged several jobs with exetel but I am getting no updates or progress on a solution.
The webpage works fine and this is the only way I can track usage of my 3 Exetel services....
Can this be fixed?????
Welcome to the Exetel Forum.

We will have to look into this and provide you an answer. Kindly give us some time to investigate and we will get back to you.

cashie
Posts: 7
Joined: Sun Mar 29, 2015 7:34 pm
Location: Perth

Re: Exetel iPhone App not working

Post by cashie » Thu Apr 09, 2015 11:31 am

OK, thanks, I would really like to have this working asap.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Exetel iPhone App not working

Post by angelos » Thu Apr 09, 2015 12:36 pm

cashie wrote:OK, thanks, I would really like to have this working asap.
Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.

cashie
Posts: 7
Joined: Sun Mar 29, 2015 7:34 pm
Location: Perth

Re: Exetel iPhone App not working

Post by cashie » Thu Apr 09, 2015 1:58 pm

angelos wrote:
cashie wrote:OK, thanks, I would really like to have this working asap.
Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.
I have just uninstalled and reinstalled and it still does not work.
I will PM you now.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Exetel iPhone App not working

Post by angelos » Fri Apr 10, 2015 2:02 pm

cashie wrote:
angelos wrote:
cashie wrote:OK, thanks, I would really like to have this working asap.
Upon checking further we have been advised that it is working fine.

Could you please try re-installing the application and check. If this does not work please PM me your service number so we can get this investigated further.
I have just uninstalled and reinstalled and it still does not work.
I will PM you now.
Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.

cashie
Posts: 7
Joined: Sun Mar 29, 2015 7:34 pm
Location: Perth

Re: Exetel iPhone App not working

Post by cashie » Fri Apr 10, 2015 2:50 pm

angelos wrote:

Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.
Yes I do have an open ticket and have had for over 5 weeks now with no progress on a resolution.
Hence why I posted on the forum to try to get the issue properly addressed and rectified.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Exetel iPhone App not working

Post by angelos » Fri Apr 10, 2015 2:58 pm

cashie wrote:
angelos wrote:

Received your PM. It seems you already have an open ticket (8896742)

I will get this investigated further as soon as possible and get back to you.
Yes I do have an open ticket and have had for over 5 weeks now with no progress on a resolution.
Hence why I posted on the forum to try to get the issue properly addressed and rectified.
Apologies for the delay. We will get this investigated and will get back to you asap.

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Exetel iPhone App not working

Post by angelos » Fri Apr 10, 2015 3:04 pm

A few changes have been made. Can you please check now?

And also check if the details are updated?

cashie
Posts: 7
Joined: Sun Mar 29, 2015 7:34 pm
Location: Perth

Re: Exetel iPhone App not working

Post by cashie » Mon Apr 13, 2015 10:48 am

angelos wrote:A few changes have been made. Can you please check now?

And also check if the details are updated?
This is now fixed, many thanks for your assistance Angelos.

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