Exetel customer help forum

Hi,

Just want to confirm which usage amount is correct on the Members Portal.
The Monthly Single amount Summary or the Usage Search daily detail page?

I am on a 1-9am Off Peak/Peak Plan.

At 8am this morning (7 hours into the off peak), the Members portal Summary showed 76gb for the Monthly Peak total.
The Daily detail page totaled 64gb for Peak.
(I know the daily details was upto date as it included the 1gb downloaded from midnight to 1am in the off peak column for today).

The two meters are 12 gb different?

Thanks.

squeakytown wrote:Hi,

Just want to confirm which usage amount is correct on the Members Portal.
The Monthly Single amount Summary or the Usage Search daily detail page?

I am on a 1-9am Off Peak/Peak Plan.

At 8am this morning (7 hours into the off peak), the Members portal Summary showed 76gb for the Monthly Peak total.
The Daily detail page totaled 64gb for Peak.
(I know the daily details was upto date as it included the 1gb downloaded from midnight to 1am in the off peak column for today).

The two meters are 12 gb different?

Thanks.

Please PM me your service number so I could take a closer look at this for you.

PM received. Checked your details and they are both correct.

The usage shown on the main page shows the calculated usage. The other daily usage page shows a break down of downloads and uploads. However, total usage shown is an addition of both uploads and downloads, so this is correct.