Login screen doesn't accept Email Address?

Queries, errors or glitches regarding Member facilities
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Franpa
Posts: 438
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Login screen doesn't accept Email Address?

Post by Franpa » Wed Mar 30, 2016 5:55 pm

The login screen at http://www.exetel.com.au/my_exetel says you can use a Username or Email address but it doesn't work when I use my email address.

Edit: Alternatively, the username box might be arbitrarily case sensitive when entering an Email Address instead of your usual username.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

KavindaS
Forum Admin
Posts: 2464
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Login screen doesn't accept Email Address?

Post by KavindaS » Wed Mar 30, 2016 10:58 pm

Franpa wrote:The login screen at http://www.exetel.com.au/my_exetel says you can use a Username or Email address but it doesn't work when I use my email address.

Edit: Alternatively, the username box might be arbitrarily case sensitive when entering an Email Address instead of your usual username.
I will further check this with our developers and update you.

Franpa
Posts: 438
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Login screen doesn't accept Email Address?

Post by Franpa » Thu Mar 31, 2016 3:54 am

Forgot to mention:

Firefox 45.0.1
Windows 10 x64
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

KavindaS
Forum Admin
Posts: 2464
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Login screen doesn't accept Email Address?

Post by KavindaS » Thu Mar 31, 2016 10:48 pm

Franpa wrote:Forgot to mention:

Firefox 45.0.1
Windows 10 x64
I have updated that. will let you know as soon as I receive an update.

Franpa
Posts: 438
Joined: Thu May 15, 2008 11:44 am
Location: Australia, QLD

Re: Login screen doesn't accept Email Address?

Post by Franpa » Sun Apr 24, 2016 1:48 pm

This is still an issue. To clear up any confusion, there are 2 different login screens for My Exetel located at the following URL's:

http://www.exetel.com.au/my_exetel
https://www.exetel.com.au/myexetel/login

The first link, http://www.exetel.com.au/my_exetel is the one that claims you can use an email address or a phone number, the second link https://www.exetel.com.au/myexetel/login only mentions the ability to login with your username.
Windows 10 Pro x64 | Intel i7 920 @ 3.6GHz | ASUS P6T Motherboard | 24GB DDR3 1520MHz RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Platinum Power Supply | Exetel ZTE H268 Modem

Kumudh
Posts: 374
Joined: Thu Sep 26, 2013 3:55 pm
Location: Australia

Re: Login screen doesn't accept Email Address?

Post by Kumudh » Sun Apr 24, 2016 3:42 pm

Franpa wrote:This is still an issue. To clear up any confusion, there are 2 different login screens for My Exetel located at the following URL's:

http://www.exetel.com.au/my_exetel
https://www.exetel.com.au/myexetel/login

The first link, http://www.exetel.com.au/my_exetel is the one that claims you can use an email address or a phone number, the second link https://www.exetel.com.au/myexetel/login only mentions the ability to login with your username.
Have update this as well.

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