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Login screen doesn't accept Email Address?

Posted: Wed Mar 30, 2016 5:55 pm
by Franpa
The login screen at http://www.exetel.com.au/my_exetel says you can use a Username or Email address but it doesn't work when I use my email address.

Edit: Alternatively, the username box might be arbitrarily case sensitive when entering an Email Address instead of your usual username.

Re: Login screen doesn't accept Email Address?

Posted: Wed Mar 30, 2016 10:58 pm
by KavindaS
Franpa wrote:The login screen at http://www.exetel.com.au/my_exetel says you can use a Username or Email address but it doesn't work when I use my email address.

Edit: Alternatively, the username box might be arbitrarily case sensitive when entering an Email Address instead of your usual username.
I will further check this with our developers and update you.

Re: Login screen doesn't accept Email Address?

Posted: Thu Mar 31, 2016 3:54 am
by Franpa
Forgot to mention:

Firefox 45.0.1
Windows 10 x64

Re: Login screen doesn't accept Email Address?

Posted: Thu Mar 31, 2016 10:48 pm
by KavindaS
Franpa wrote:Forgot to mention:

Firefox 45.0.1
Windows 10 x64
I have updated that. will let you know as soon as I receive an update.

Re: Login screen doesn't accept Email Address?

Posted: Sun Apr 24, 2016 1:48 pm
by Franpa
This is still an issue. To clear up any confusion, there are 2 different login screens for My Exetel located at the following URL's:

http://www.exetel.com.au/my_exetel
https://www.exetel.com.au/myexetel/login

The first link, http://www.exetel.com.au/my_exetel is the one that claims you can use an email address or a phone number, the second link https://www.exetel.com.au/myexetel/login only mentions the ability to login with your username.

Re: Login screen doesn't accept Email Address?

Posted: Sun Apr 24, 2016 3:42 pm
by Kumudh
Franpa wrote:This is still an issue. To clear up any confusion, there are 2 different login screens for My Exetel located at the following URL's:

http://www.exetel.com.au/my_exetel
https://www.exetel.com.au/myexetel/login

The first link, http://www.exetel.com.au/my_exetel is the one that claims you can use an email address or a phone number, the second link https://www.exetel.com.au/myexetel/login only mentions the ability to login with your username.
Have update this as well.