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order status

Posted: Thu Jul 14, 2016 8:57 pm
by giodonk
Exetel used to have a page a user could go to and check the status (progress) of an order. I have applied for a connection to the NBN and a modem, but I cannot find any such page to check how far along my order is. I do not even know if the order was ever received by exetel! I do have a reference number, which was automatically sent by the application page, but I don't know what to do with this.
So why don't we get an email saying something like: your application has been received and your modem will be posted out in about 2 weeks.

Re: order status

Posted: Thu Jul 14, 2016 11:10 pm
by Kaushalya
giodonk wrote:Exetel used to have a page a user could go to and check the status (progress) of an order. I have applied for a connection to the NBN and a modem, but I cannot find any such page to check how far along my order is. I do not even know if the order was ever received by exetel! I do have a reference number, which was automatically sent by the application page, but I don't know what to do with this.
So why don't we get an email saying something like: your application has been received and your modem will be posted out in about 2 weeks.
We will check this and update you shortly.

Re: order status

Posted: Fri Jul 15, 2016 10:35 am
by Mandy
Hi,

I believe that one of our sales consultants contacted you and assisted you with your inquiry and I hope that the given response is satisfactory to you.

If there is anything else, please do let us know.

Mandy