Uploads counting towards download quota?

Queries, errors or glitches regarding Member facilities
Post Reply
AJay
Posts: 14
Joined: Sat Apr 21, 2007 3:05 pm

Uploads counting towards download quota?

Post by AJay » Fri May 12, 2017 10:15 am

My usage stats are saying i have gone over my quota (of 500gb) and have used 508gb this month!!

From what I can see it is adding 307gb of downloads to 201gb of uploads, and now my speed has been throttled and is basically unusable as a result of this miscalculation.

Can you please fix it asap!
My service number is: 0201324167

sankap
Exetel Staff
Posts: 24
Joined: Thu Apr 04, 2013 2:52 pm
Location: Sydney

Re: Uploads counting towards download quota?

Post by sankap » Fri May 12, 2017 3:03 pm

Hi,
Usage allowances on Exetel fibre plans are advertised as anytime data usage.
https://www.exetel.com.au/broadband/nbn
This means downloads and uploads, both are included towards the usage allowance.

These plans do not have a separate allowance for uploads and that is why the service is now slow as you have exceeded the allowance.
Please reply to the email I sent if you have any further concerns.

Thanks

AJay
Posts: 14
Joined: Sat Apr 21, 2007 3:05 pm

Re: Uploads counting towards download quota?

Post by AJay » Fri May 12, 2017 4:15 pm

Perhaps you should update your Fibre FAQ on this forum because it states that Exetel doesn't charge for uploads
https://forum.exetel.com.au/viewtopic.php?f=329&t=36121

Cookie`
Posts: 3
Joined: Sun Sep 11, 2016 8:51 pm
Location: Hunter Valley

Re: Uploads counting towards download quota?

Post by Cookie` » Wed Jun 07, 2017 9:42 pm

Or they could ignore you and leave misleading information on their "Customer help forum".

Either way...

KavindaS
Forum Admin
Posts: 2464
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Uploads counting towards download quota?

Post by KavindaS » Wed Jun 07, 2017 10:55 pm

AJay wrote:Perhaps you should update your Fibre FAQ on this forum because it states that Exetel doesn't charge for uploads
https://forum.exetel.com.au/viewtopic.php?f=329&t=36121
Up to date information is always available under the recent plan details and it is recommended to check the website plan information.

Post Reply