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Uploads counting towards download quota?

Posted: Fri May 12, 2017 10:15 am
by AJay
My usage stats are saying i have gone over my quota (of 500gb) and have used 508gb this month!!

From what I can see it is adding 307gb of downloads to 201gb of uploads, and now my speed has been throttled and is basically unusable as a result of this miscalculation.

Can you please fix it asap!
My service number is: 0201324167

Re: Uploads counting towards download quota?

Posted: Fri May 12, 2017 3:03 pm
by sankap
Hi,
Usage allowances on Exetel fibre plans are advertised as anytime data usage.
https://www.exetel.com.au/broadband/nbn
This means downloads and uploads, both are included towards the usage allowance.

These plans do not have a separate allowance for uploads and that is why the service is now slow as you have exceeded the allowance.
Please reply to the email I sent if you have any further concerns.

Thanks

Re: Uploads counting towards download quota?

Posted: Fri May 12, 2017 4:15 pm
by AJay
Perhaps you should update your Fibre FAQ on this forum because it states that Exetel doesn't charge for uploads
https://forum.exetel.com.au/viewtopic.php?f=329&t=36121

Re: Uploads counting towards download quota?

Posted: Wed Jun 07, 2017 9:42 pm
by Cookie`
Or they could ignore you and leave misleading information on their "Customer help forum".

Either way...

Re: Uploads counting towards download quota?

Posted: Wed Jun 07, 2017 10:55 pm
by KavindaS
AJay wrote:Perhaps you should update your Fibre FAQ on this forum because it states that Exetel doesn't charge for uploads
https://forum.exetel.com.au/viewtopic.php?f=329&t=36121
Up to date information is always available under the recent plan details and it is recommended to check the website plan information.