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service desk is closed, press hash to leave a message

Posted: Wed Sep 13, 2017 7:56 am
by Mort
When calling to report a fault when the service desk is closed, you are given a message that says "press hash to leave a message".

However, pressing hash will hang up the call.

Please update the message to say "*after* leaving a message, press hash"

Re: service desk is closed, press hash to leave a message

Posted: Wed Sep 13, 2017 1:36 pm
by KavindaS
Mort wrote:When calling to report a fault when the service desk is closed, you are given a message that says "press hash to leave a message".

However, pressing hash will hang up the call.

Please update the message to say "*after* leaving a message, press hash"
Thank you for this and I will take it to the management consideration with possible changes.