Can't logon to the member facilities

Queries, errors or glitches regarding Member facilities
Post Reply
Chris T
Posts: 83
Joined: Thu Sep 23, 2004 8:53 pm

Can't logon to the member facilities

Post by Chris T » Fri Nov 10, 2017 1:41 am

I can see that the homepage https://www.exetel.com.au have changed again.

When I tried to logon to the the member facilities via the My Exetel button and provided my credentials, I get dropped back to https://www.exetel.com.au

User avatar
KavindaS
Forum Admin
Posts: 2423
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Can't logon to the member facilities

Post by KavindaS » Fri Nov 10, 2017 1:50 pm

Chris T wrote:I can see that the homepage https://www.exetel.com.au have changed again.

When I tried to logon to the the member facilities via the My Exetel button and provided my credentials, I get dropped back to https://www.exetel.com.au
We didn't get any similar issues about this. Could you have the browser Clear with cache and cookies, check with a different browser for testing purposes?

Chris T
Posts: 83
Joined: Thu Sep 23, 2004 8:53 pm

Re: Can't logon to the member facilities

Post by Chris T » Fri Nov 10, 2017 9:51 pm

The problem went away this morning, well sometime after dawn.

I did try to logon with two different browsers on two different machines. Logging onto the member facilities ended in a loop. This is not the first time this happen from memory.

User avatar
KavindaS
Forum Admin
Posts: 2423
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Can't logon to the member facilities

Post by KavindaS » Fri Nov 10, 2017 10:11 pm

Chris T wrote:The problem went away this morning, well sometime after dawn.

I did try to logon with two different browsers on two different machines. Logging onto the member facilities ended in a loop. This is not the first time this happen from memory.
Good to hear the issue is resolved now. However just let us know if the login issue persists and we will check with our Developing team.

Post Reply