2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.
Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
Please check my new plan details (contract length)
Please check my new plan details (contract length)
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
Re: Please check my new plan details (contract length)
For this I have created a ticket and escalated with the Sales department as they need to manually change the contract period now. It appears to me you have accidentally selected this. However they will update you once they have completes the amendments through the developing team. Your ticket ref# is 12247309.Franpa wrote:2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.
Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
Re: Please check my new plan details (contract length)
Yeah I have a feeling I accidentally chose the wrong length. I was messing with the setting to see what the differences were in costs and stuff.
Windows 10 Pro x64 | Intel i7 920 | ASUS P6T Motherboard | 24GB RAM | MSI Gamer 1070Ti 8GB | Integrated Sound Card | Corsair AX760 Power Supply | Exetel ZTE H268 Modem
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
https://www.speedtest.net/result/8729259527 (during low neighbourhood congestion)
Re: Please check my new plan details (contract length)
That is fine. We should make the necessary amendments and inform you once it has been completed.Franpa wrote:Yeah I have a feeling I accidentally chose the wrong length. I was messing with the setting to see what the differences were in costs and stuff.
Re: Please check my new plan details (contract length)
Hi,Franpa wrote:2 days ago I submitted a request to upgrade my internet speed to the 50/20Mbps plan (same quota allowance). I had meant to choose the 18 month contract term and not the 12 month contract term, please make sure my account is set up with an 18 month contract term.
Why am I asking about this? The confirmation email I received says that I selected a 12 month contract. I don't know if I accidentally did this or if the email is stating the incorrect term length.
Please be advised that we have updated the contract term to 18 months on your recent plan change request.
Kind Regards
Nicole