I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:
Could not resolve host: cerberus.exetel.com.au
Is this a temporary glitch?
Helpdesk down?
Re: Helpdesk down?
Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.stevebow wrote: ↑Sun Nov 03, 2019 7:12 pmI'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:
Could not resolve host: cerberus.exetel.com.au
Is this a temporary glitch?
Re: Helpdesk down?
We have escalated the helpdesk issue to our developers and they will work on relevant fix. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.rasikak wrote: ↑Sun Nov 03, 2019 10:20 pmThank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.stevebow wrote: ↑Sun Nov 03, 2019 7:12 pmI'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:
Could not resolve host: cerberus.exetel.com.au
Is this a temporary glitch?
Re: Helpdesk down?
The Helpdesk is back online now, thanks.