Helpdesk down?

[stevebow]

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?

[rasikak]

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?

Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

[rasikak]

I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?

Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

We have escalated the helpdesk issue to our developers and they will work on relevant fix. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

[stevebow]

The Helpdesk is back online now, thanks.