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Helpdesk down?

Posted: Sun Nov 03, 2019 7:12 pm
by stevebow
I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?

Re: Helpdesk down?

Posted: Sun Nov 03, 2019 10:20 pm
by rasikak
stevebow wrote:
Sun Nov 03, 2019 7:12 pm
I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?
Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

Re: Helpdesk down?

Posted: Mon Nov 04, 2019 12:13 pm
by rasikak
rasikak wrote:
Sun Nov 03, 2019 10:20 pm
stevebow wrote:
Sun Nov 03, 2019 7:12 pm
I'm trying to lodge a ticket via the usual https://helpdesk.exetel.com.au/, but it simply returns:

Could not resolve host: cerberus.exetel.com.au

Is this a temporary glitch?
Thank you for reaching out. We will investigate this further and advise you accordingly. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.
We have escalated the helpdesk issue to our developers and they will work on relevant fix. At the meantime, you may send an email to residentialsupport@exetel.com.au or PM your customer ID or the service number to assist you with the issue your experiencing.

Re: Helpdesk down?

Posted: Wed Nov 06, 2019 12:17 am
by stevebow
The Helpdesk is back online now, thanks.