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Re: Email / Fax Gateway

Posted: Sat Sep 22, 2007 12:51 pm
by ForumAdmin
moldor wrote:OK - a great idea....

Considerations:

1. Incoming fax number (extra DID ?? small charge)
2. Group Faxing (sending to a list of numbers)
3. How would you control "fax spam" ??

Just to think about
1) That's the plan.

2) That can be done.

3) Don't know - is it a problem?

Posted: Sat Sep 22, 2007 3:30 pm
by Wiggan
1. Incoming fax number (extra DID ?? small charge)
****you have to charge due to wholesale charges

2. Group Faxing (sending to a list of numbers)
***Good, but my experience has shown that big clients (eg. Dell) have slowed the faxing server down when they send over 2,000 faxes in one single transmission.

3. How would you control "fax spam" ??
***fax spam only occurs when a fax number has been registered. marketing companies purchase the list of numbers from a List Broker, who in turn run script on electronic phone list directories. I keep my current I-fax number private, therefore I have never rx'd a fax spam in over 2 yrs.

Posted: Sat Sep 22, 2007 3:35 pm
by Wiggan
I have been using I-Fax (internet fax) for over 2 years now. Tri-Tel has offered the following services FAX, IM, SMS, VOIP, VSMS, SIP. Therefore the technology has been there for a while. The reason why we still use FAX's still to this day, is because e-mail message does not hold up as a legal document. Therefore companies still insist on faxes.
My suggestion is:-
1. Allocate a dedicate number to a client for a small fee (this is based on the fact that the wholesale telecommunication carriers will charge exetel for line rental fee for each number). But this only applies to those electing to have dedicated numbers.
2. All incoming faxes are received as e-mail either in TIFF or PDF format.
3. After tx’ing a fax. A report is sent back to your e-mail advising that your fax has or has not been transmitted by the Faxing server. This is an important feature. Most people think that when they have clicked on the SEND button, the fax has been delivered. This is not so, the remote faxing server still has to dial the client and transmit the document. As we well know it could be incorrect number, busy line, error with remote fax machine.
4. Fax log...tri-tel offers this on all their services. If there is a dispute as to when you have rx'd or tx'd on a particular service, you have evidence because of the time stamps.
5. When you install the program, a printer driver is added, which acts as your fax machine.
6. The following is the only function that nobody has been able to provided. Re-directing a fax to another number after it has been sent. Do you know how many times people have given me the incorrect fax number. The current solution is to re-do the documents and send to another number. Tri-tel currently allows you resend and existing fax form the fax log register....click on the log entry and click on send button. But it lacks the ability to re-send, that fax log entry to another number.
7. A SMS is sent to you after you have received a fax. This is great when you are on the road and awaiting an important fax.
8. Tri-Tel allows you to design your own cover sheet which is automatically sent with the documents.
9. The functions that I have indicated may not mean much to individuals, but is most beneficial to the self employed or business. I know very well that there are a lot of business and companies that are oblivious to such services available. Therefore you access to your current existing business accounts. The company to which I work for has over 150 individual Tri-Tel sub-accounts, which are under the umbrella of 1 main account. I introduced this service to my company two years ago, our productive went up over 37% as staff were not constantly look for faxes that were accidentally picked by another staff member. Plus is improved your performance to our clients as we are now able to perform your duties quicker and more efficient. The SMS allows us to send SMS to clients. The IM enables us to communicate directly between branches, with security. VOIP allows us to direct clients directly from our laptops. All these

Posted: Sat Sep 22, 2007 6:05 pm
by spanznet
yes, excellent, +1 vote for this service. Perfect for me running small business from home. Will sign up the day its available.

sounds gr8.

Posted: Sat Sep 22, 2007 6:05 pm
by winner13
it really sounds gr8.

Fax Service

Posted: Sat Sep 22, 2007 9:42 pm
by Jenks
An absolute winner. I will soon need to send 80-90 faxes
per day, 365 days of the year.

Fantastic Idea.

Re: Fax Service

Posted: Sat Sep 22, 2007 9:59 pm
by ForumAdmin
Jenks wrote:An absolute winner. I will soon need to send 80-90 faxes
per day, 365 days of the year.

Fantastic Idea.
You are the perfect customer for this sort of service.

Posted: Sun Sep 23, 2007 12:59 am
by austdata
Wiggan wrote:8. Tri-Tel allows you to design your own cover sheet which is automatically sent with the documents.
I'd like to second that idea, a fax cover sheet template is an excellent thought.

Cheers,

Mike

Posted: Sun Sep 23, 2007 8:56 am
by ForumAdmin
Wiggan wrote:I have been using I-Fax (internet fax) for over 2 years now. Tri-Tel has offered the following services FAX, IM, SMS, VOIP, VSMS, SIP. Therefore the technology has been there for a while. The reason why we still use FAX's still to this day, is because e-mail message does not hold up as a legal document. Therefore companies still insist on faxes.
My suggestion is:-
1. Allocate a dedicate number to a client for a small fee (this is based on the fact that the wholesale telecommunication carriers will charge exetel for line rental fee for each number). But this only applies to those electing to have dedicated numbers.
2. All incoming faxes are received as e-mail either in TIFF or PDF format.
3. After tx’ing a fax. A report is sent back to your e-mail advising that your fax has or has not been transmitted by the Faxing server. This is an important feature. Most people think that when they have clicked on the SEND button, the fax has been delivered. This is not so, the remote faxing server still has to dial the client and transmit the document. As we well know it could be incorrect number, busy line, error with remote fax machine.
4. Fax log...tri-tel offers this on all their services. If there is a dispute as to when you have rx'd or tx'd on a particular service, you have evidence because of the time stamps.
5. When you install the program, a printer driver is added, which acts as your fax machine.
6. The following is the only function that nobody has been able to provided. Re-directing a fax to another number after it has been sent. Do you know how many times people have given me the incorrect fax number. The current solution is to re-do the documents and send to another number. Tri-tel currently allows you resend and existing fax form the fax log register....click on the log entry and click on send button. But it lacks the ability to re-send, that fax log entry to another number.
7. A SMS is sent to you after you have received a fax. This is great when you are on the road and awaiting an important fax.
8. Tri-Tel allows you to design your own cover sheet which is automatically sent with the documents.
9. The functions that I have indicated may not mean much to individuals, but is most beneficial to the self employed or business. I know very well that there are a lot of business and companies that are oblivious to such services available. Therefore you access to your current existing business accounts. The company to which I work for has over 150 individual Tri-Tel sub-accounts, which are under the umbrella of 1 main account. I introduced this service to my company two years ago, our productive went up over 37% as staff were not constantly look for faxes that were accidentally picked by another staff member. Plus is improved your performance to our clients as we are now able to perform your duties quicker and more efficient. The SMS allows us to send SMS to clients. The IM enables us to communicate directly between branches, with security. VOIP allows us to direct clients directly from our laptops. All these
I've asked the developer to reply to you in detail.

Thank you for the comprehensive suggestions.

Posted: Sun Sep 23, 2007 3:17 pm
by rhindson
I would definately use this service. I've been looking around at different service providers this week and would love it if i could bundle this in with my other exetel services.

Apple compat..

Posted: Sun Sep 23, 2007 4:50 pm
by Swish
Can't wait.. keep me posted :P

:) :)

I have an Apple Mac, so i hope it's WEB based and not an EXE application... but if it is I hope you do an Apple Version..

Syco

Re: Apple compat..

Posted: Sun Sep 23, 2007 6:34 pm
by ForumAdmin
Swish wrote:Can't wait.. keep me posted :P

:) :)

I have an Apple Mac, so i hope it's WEB based and not an EXE application... but if it is I hope you do an Apple Version..

Syco
It is platform independent.

Posted: Sun Sep 23, 2007 6:47 pm
by waiting
interested. if pay-per-use.

Posted: Sun Sep 23, 2007 7:16 pm
by ForumAdmin
waiting wrote:interested. if pay-per-use.
That's what it will be.

Posted: Sun Sep 23, 2007 7:17 pm
by waiting
Great. Is the 2-3c really "per fax"? Or is it per page?