Trial Version Available In User Facilities

'Fax to Email' and 'Email to Fax' services
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dsc68
Posts: 110
Joined: Tue Jan 03, 2006 5:01 pm
Location: Lower Beechmont, Qld

Post by dsc68 » Sun Nov 18, 2007 11:49 pm

I'm using xsane under Linux.

When I sent the image as a .jpg attachment I got back:

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Your email to fax has failed due to invalid fax attachment 
Possible solutions: 
- Send file in a different format. .JPEG -> .GIF 
- Send file in a different format. .EMAIL -> .DOC 
Destination: 02924768XX 
Sent at: 18-11-2007_23:28:13
though the User Facilities shows it as sent.

When I sent the same image renamed as a .jpeg attachment I got back the following four messages:

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Your Email 2 Fax has successfully been sent.

To: 02924768XX 
At: 2007-11-18 11:29:01 
Job ID: 346 

Thank you for using Exetel Email 2 Fax.

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Your Email 2 Fax has successfully been sent.

To: 02924768XX 
At: 2007-11-18 11:30:01 
Job ID: 347 

Thank you for using Exetel Email 2 Fax.

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Your Email 2 Fax has successfully been sent.

To: 02924768XX 
At: 2007-11-18 11:31:01 
Job ID: 347 

Thank you for using Exetel Email 2 Fax.

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Your Email 2 Fax has successfully been sent.

To: 02924768XX 
At: 2007-11-18 11:32:01 
Job ID: 347 

Thank you for using Exetel Email 2 Fax.

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Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Sun Nov 18, 2007 11:56 pm

Hi dsc68

Thanks for the additional info - I'm sure it will help William troubleshoot the issue tomorrow.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Mon Nov 19, 2007 9:52 am

Hi,

Were you able to receive any fax at all?

I have run your email through a separate script and your email structure isn't encoded in any recognizable character set.

Could please send another test fax using Xsane and also another mailing client.

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Mon Nov 19, 2007 10:33 am

darylp wrote:
William M wrote:>>1)
>>Ability to look for password anywhere in the Subject field.
>>I'd like to have a useful subject in the email to fax, rather than just my >>registered email password.
>>I often search by subject when looking at what I've sent.
This is not subject to change. The password must be kept with the subject line.
Thanks William.
I include my password in the subject line, in addition to a useful subject.
I get an authentication failure.

It would be nice if it would look for the password anywhere in the subject field, (I guess the end would be best).
If you use Outlook, you can change the subject of an email after it has been sent. Well it works for me at least (Outlook 2007/MS Exchange).

0242949482
Posts: 3
Joined: Tue Sep 13, 2005 11:51 am

Continuing problems?

Post by 0242949482 » Tue Nov 20, 2007 1:53 pm

As a test of your new service I decided to tell it to send a fax to my home line. Not having a fax machine I expected the phone to ring and then to hear typical fax type noises when I picked up.

Unfortunately, my phone never rang, and I got the following email back.
Your email to fax request has failed.
Exetel has attempted to send the fax 3 times and has been denied. Please try again.
Fax Number: 02429494xx
Sent At Approx: 2007-11-20 13:40:01

Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate
The phone number is correct, and I have a dial-tone, was not engaged, but no call.

Kind regards,
Joe.

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Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Post by Gidget » Tue Nov 20, 2007 2:03 pm

Probably related to this post
http://forum.exetel.com.au/viewtopic.php?t=24301

Also, using your phone number as your user name is not wise on a public Forum. If you let me know a new preferred user name I'll change it for you.

Cheers

Gidget
Log a fault ticket here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Tue Nov 20, 2007 2:03 pm


sh0nky
Posts: 143
Joined: Sat Sep 15, 2007 9:09 pm
Location: Bankstown/Cronulla

Post by sh0nky » Thu Nov 22, 2007 9:12 am

Why is Fax not available in EXEUNWIRED user facilities?...I had the same problem when SMS started.... Mushroom syndrome?.lol:)
Hard work never killed anyone ..but im not taking any chances :)

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Nov 22, 2007 9:54 am

It is only a Trial Version at the moment.

That is why.

sh0nky
Posts: 143
Joined: Sat Sep 15, 2007 9:09 pm
Location: Bankstown/Cronulla

Post by sh0nky » Thu Nov 22, 2007 10:31 am

Thanks for the quick reply..I look forward to using this service when it becomes available.
Hard work never killed anyone ..but im not taking any chances :)

antonio
Posts: 10
Joined: Thu Nov 22, 2007 7:32 am
Location: victoria

Post by antonio » Thu Nov 22, 2007 2:36 pm

I use a dual boot PC system with Linux(online)for 90%, and WinXP(off line) for MYOB and fax out.
I have been using Mbox fax-in, for many years after putting up with clumsy mechanical dinosaurs. Mbox is reliable.

I have tried several faxes to my Mbox service without any success.
I have tried PDFmailer attachments generated from windows, and PDFs generated from the equivalent virtual printer in Linux.

Not a cracker from either, so far.

I would dearly like to avoid having to reboot to windows to send faxes, and it is not worth the effort to configure a linux fax system.

Has anyone succeeded to fax to another fax email service?
Does this service wait for a dial tone before transmitting?

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