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'Fax to Email' and 'Email to Fax' services
Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Tue Dec 04, 2007 9:02 am

I resent my test fax at 8:21am and it was sucessfully delivered at 8:53am. We will now utilise the service throughout our (small) office.

Is the half hour turnaround going to be about the norm ?

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Tue Dec 04, 2007 9:09 am

Your test fax from our logs only shows a turn around time of 2 minutes.

Email received by email server: 2007-12-04 08:52:19
Processed by fax server at: 2007-12-04 08:52:59
Sent with: 0:23 seconds

Beyond those details I cannot advise why your email only reached our server at 08:52:19

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Tue Dec 04, 2007 9:19 am

OK Thanks.

I am just informing our staff how to use the service.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Tue Dec 04, 2007 9:33 am

No worries enjoy.

sh0nky
Posts: 143
Joined: Sat Sep 15, 2007 9:09 pm
Location: Bankstown/Cronulla

Failed PDF

Post by sh0nky » Wed Dec 05, 2007 7:44 am

Hi,my fax to email seems to be working with just text in the body of the email,however i tried to send a PDF attatchment to the Exetel fax number and it failed.Apparently there is record of something being sent to Exetel.I didnt get the normal failure message via email nor is there any evidence of it being sent or not in my user facilities.Can this be checked out please? Kind regards Scott
Hard work never killed anyone ..but im not taking any chances :)

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Wed Dec 05, 2007 9:36 am

Hi shonky,

As you have said, there is no record on our end that you sent an email to the Email To Fax service.

I also see no record of it reaching our fax server either. I cannot see how there is a record of something being sent, but no record of the fax being sent. So if Richard K has confirmed a record of it being sent then it is probably best to speak with him or just resend your email to fax.

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Wed Dec 05, 2007 5:01 pm

Will I had one fail on me this morning (Wed 05/12/2007 9:53 AM) too. No emails were received and it doesn't show in user facilities. Luckily I was just messing around anyway (not an important fax), but I am worried about sending future faxes to people and them not going through.

If anything points to a problem at our end I will gladly follow up on it, but I've never had problems with emails not being received before.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Wed Dec 05, 2007 5:09 pm

HI Bundy,

No email was received on our end, I'll need more details to find out what happened.

Such as where you sent the email too, the email address it was sent from. What was contained within the subject line, what attachment you sent and its details.

Please PM those details.

Thanks Will

cdm
Posts: 4
Joined: Mon Jan 29, 2007 9:38 pm

Fax via Email Service

Post by cdm » Wed Dec 05, 2007 7:24 pm

It would be good if you could receive faxes sent to the same fax email address that you can send them from.

When is likely to be possible?

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Fax via Email Service

Post by raymond » Wed Dec 05, 2007 11:54 pm

cdm wrote:It would be good if you could receive faxes sent to the same fax email address that you can send them from.

When is likely to be possible?
Your ideal is not possible at this moment.

In the future, we will try to develop Virtural Fax Number, which you can use for two way fax. It will be similar with Exetel two way SMS, which you can do email2sms and sms2email.

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Thu Dec 06, 2007 8:24 am

William M wrote:HI Bundy,

No email was received on our end, I'll need more details to find out what happened.

Such as where you sent the email too, the email address it was sent from. What was contained within the subject line, what attachment you sent and its details.

Please PM those details.

Thanks Will
Hi Will,

It was sent to the same fax number and from the same address as all of my previous (sucessful and unsucessful) attemps, with only the password in the subject line. The attachment was a PDF.

sh0nky
Posts: 143
Joined: Sat Sep 15, 2007 9:09 pm
Location: Bankstown/Cronulla

Post by sh0nky » Thu Dec 06, 2007 8:38 am

Mine was exactly the same as above..Sent to Exetels fax number..
Hard work never killed anyone ..but im not taking any chances :)

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Dec 06, 2007 9:05 am

Shonky and Bundy I still need more information.

From my end I have no record at all that any email was sent. If it is not being received at all by the email server there's little I can do to solve an issue that doesn't exist on my end without additional information.

The only testing available to me is testing multiple email accounts sending emails through, which I have done from 5 different accounts as well as 4 different mail clients.

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Thu Dec 06, 2007 12:59 pm

Will I have just sent another test message now.

It shows in my Sent Box as being sent at 12:53PM. We use exchange and our own mail hosting (I don't know what the 'technical' term is for that).

It was sent to 0-2-4-8-7-1-2-8-8-5.
From, graham-at-rosscowley-dot-com-dot-au.
The only thing in the subject line was the password for the above address.
The file attached was a PDF called "Microsoft Word - FACSIMILE TRANSMISSION" which is 1 page and 32.0 KB.

This is almost exactly the same as my test yesterday. I will update on the result of the test.

Graham C
Posts: 90
Joined: Mon Apr 12, 2004 8:16 pm

Post by Graham C » Thu Dec 06, 2007 1:01 pm

Will, the above fax was received before I finished posting the message.

I'm unsure at this stage if the service can be relied on, I guess I will just tell the staff to make sure they get an email response (or assume their fax has not been delivered).

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