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Posted: Mon Dec 03, 2007 9:48 am
by William M
Hi,

I'll need you to PM me details of the email/fax you sent. Such as the subject, email address sent from, destination fax number and attachment file type.

Thanks Will

Posted: Mon Dec 03, 2007 11:01 am
by sh0nky
Have tried to use the email to fax service using the hotmail address i have registered.Im sending just normal text in the body with my password in the subject line.Have had 3 failed attempts .Am i doing something wrong..Can someone check this out for me please?..does being a unwired user have anything to do with it?..as in timing out?

Posted: Mon Dec 03, 2007 11:04 am
by William M
Could please provide details on why it failed?

Posted: Mon Dec 03, 2007 11:11 am
by sh0nky
Gee that was quick lol..Ok i got the same response for all 3. Sent via email this is the response.
1)recipient fax was engaged/busy
2)no answer from destination fax
3)recipient fax was unable to obtain sustainable transmission rate
I know for sure that one of the numbers i tried is a dedicated fax line. cheers Scott

Posted: Mon Dec 03, 2007 11:13 am
by William M
Could you please PM me all three numbers that you sent to and the setup of each if possible.

Eg. Dedicated faxline/fax duet etc.

Posted: Mon Dec 03, 2007 11:18 am
by Graham C
Any idea why mine failed this morning yet Will?

Posted: Mon Dec 03, 2007 11:20 am
by William M
As of yet, I cannot completely conclude the reason for failure but i will let you know when I do.

Posted: Mon Dec 03, 2007 12:01 pm
by Graham C
Thank You.

Posted: Mon Dec 03, 2007 1:30 pm
by CCCs
Just a thought, since there are certain things (like voice application or direct debit applications) which still requires the user to fax in forms, could the email2fax service be free if the fax destination is Exetel?

Posted: Mon Dec 03, 2007 2:12 pm
by hornet48
Is it possible for "non-exetel" customers to apply for a fax to email service?

(Similar to SMS facility?).

Regards,

Harry.

Posted: Mon Dec 03, 2007 2:21 pm
by William M
CCCs wrote:Just a thought, since there are certain things (like voice application or direct debit applications) which still requires the user to fax in forms, could the email2fax service be free if the fax destination is Exetel?
Only faxes sent to - 0299649318, Exetel Pty. Ltd's fax number will be for free via Email To Fax.

This has been implemented already.

Posted: Mon Dec 03, 2007 2:21 pm
by William M
hornet48 wrote:Is it possible for "non-exetel" customers to apply for a fax to email service?

(Similar to SMS facility?).

Regards,

Harry.
At this moment no, it is for Exetel only customers.

Posted: Mon Dec 03, 2007 5:16 pm
by William M
To Bundy and shonky and all who may have had issues with sending and received busy tones.

Please all retry sending your Email to Faxes through.

Posted: Mon Dec 03, 2007 5:17 pm
by William M
Modifications to our configuration were made for those who wanted to know.

Posted: Mon Dec 03, 2007 6:25 pm
by sh0nky
William M wrote:To Bundy and shonky and all who may have had issues with sending and received busy tones.

Please all retry sending your Email to Faxes through.
Have sent faxes as requested and all good! Thanks William for your help with this. :lol: