problem sending international fax via email

'Fax to Email' and 'Email to Fax' services
daveb
Posts: 33
Joined: Mon Nov 28, 2005 11:01 pm

Re: Same problem to US

Post by daveb » Thu Dec 27, 2007 6:12 pm

raymond wrote: 1. Is it real number that you have sent but failed?
2. Have you registed this service using your email?
yes to both questions.

raymond
Exetel Staff
Posts: 345
Joined: Thu Mar 04, 2004 2:46 pm

Re: Same problem to US

Post by raymond » Fri Dec 28, 2007 2:31 pm

daveb wrote:
raymond wrote: 1. Is it real number that you have sent but failed?
2. Have you registed this service using your email?
yes to both questions.
I cannot find this number in our database. Can you email your service number to raymondl@exetel.com.au

kozdesign
Posts: 17
Joined: Wed Dec 15, 2004 1:03 pm

Re: problem sending international fax via email

Post by kozdesign » Thu Nov 27, 2008 9:15 pm

Hi there,
I'm having difficulties sending faxes to New Zealand also. I'm trying 00116492551559@fax.exemail.com.au
Exetel receives something since it sends me a message back saying it failed.
Any ideas?
Joshua

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: problem sending international fax via email

Post by William M » Fri Nov 28, 2008 8:42 am

Hi Joshua,

I can see that you sent through two faxes to this number. The second being sent successfully about one minute after you posted. Can you confirm that you received the success email?
The first one failed because when sending through the third and final page, confirmation of receipt was not received from the destination fax and hence it could not be "confirmed." Though, I would assume in the case of the failure, all pages were sent through as detailed within our logs just the final stage of confirmation didn't not flag the fax as sent.

Cheers Will.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: problem sending international fax via email

Post by DazzleMe » Tue Jul 07, 2009 3:32 pm

I am having a problem sending an international fax to singapore.

00116626280111@fax.exemail.com.au

Reason for failure:
- No response to PPS repeated 3 times. ; too many attempts to dial

Please help!

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: problem sending international fax via email

Post by William M » Tue Jul 07, 2009 3:41 pm

Hi DazzleMe,

There could be a number issues.

Unfortunately, according to our system and the returned message that you received the destination fax did not provide a response when a signal was sent through.
Did anyone on the receiving end receive any response or indication of what took place?

Cheers Will

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: problem sending international fax via email

Post by DazzleMe » Fri Jul 10, 2009 8:29 am

No nothing went through.

I gave up trying after about 5 attempts so I reverted to the old and trusted paper fax.

Thanks for your reply.

Cheers

Shonky
Posts: 71
Joined: Mon Nov 13, 2006 4:19 pm

Re: problem sending international fax via email

Post by Shonky » Wed Nov 18, 2009 1:51 am

Has any one sent an international fax recently?

I just tried 0011656789xxxx@... and got:
Reason for failure:
- No answer from remote ; too many attempts to dial

I tried 656789xxx@... and got:
Reason for failure:
- Busy signal detected ; too many attempts to dial

DazzleMe: If you are still around, your number is incorrect. Singapore country code is 65. You missed out the 5.

What is the proper format? With or without the 0011?

Shonky
Posts: 71
Joined: Mon Nov 13, 2006 4:19 pm

Re: problem sending international fax via email

Post by Shonky » Wed Nov 18, 2009 2:16 am

Well to reply to my own post, I tried a test fax to um... another number in Singapore.

656756xxxx@ didn't work

0011656756xxxx@ did work

So I guess the number I'm trying to use is really not answering.

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