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Fax number formats

Posted: Mon Dec 10, 2007 6:09 pm
by ajay987
My software stores fax numbers in international format eg.

+61 2 9999 9999

I've tried sending using this format +61299999999 and it doesn't work.

Have also tried 61299999999 and this doesn't work either.

0299999999 works ok.

001161299999999 works ok.

Is it possible for your software to replace/interpret the + with 0011 as it is not practical to store this additional detail in the software?

Regards
Adam

Re: Fax number formats

Posted: Mon Dec 10, 2007 11:06 pm
by raymond
ajay987 wrote:My software stores fax numbers in international format eg.

+61 2 9999 9999

I've tried sending using this format +61299999999 and it doesn't work.

Have also tried 61299999999 and this doesn't work either.

0299999999 works ok.

001161299999999 works ok.

Is it possible for your software to replace/interpret the + with 0011 as it is not practical to store this additional detail in the software?

Regards
Adam
It is possible. We will make the changes tomorrow.

Re: Fax number formats

Posted: Tue Dec 11, 2007 6:26 am
by hornet48
raymond wrote:
It is possible. We will make the changes tomorrow.
That would be a definite improvement!

Posted: Tue Dec 11, 2007 1:56 pm
by William M
That feature has now been added.

Thanks Will

Posted: Tue Dec 11, 2007 4:20 pm
by hornet48
So that means a fax to a Sydney fax number could be addressed to either:

02xxxxxxxx@fax.exemail.com.au or
612xxxxxxxx@fax.exemail.com.au?

Posted: Tue Dec 11, 2007 4:30 pm
by William M
That is correct

Re: Fax number formats

Posted: Tue Dec 11, 2007 10:00 pm
by austdata
That's excellent customer service with extraordinary response time. <Insert bowing and clapping here>.

Exetel's response to customer input is outstanding. I've never seen anything like this since I started working in IT.


Cheers,

Mike

Re: Fax number formats

Posted: Tue Dec 11, 2007 11:04 pm
by raymond
austdata wrote:That's excellent customer service with extraordinary response time. <Insert bowing and clapping here>.

Exetel's response to customer input is outstanding. I've never seen anything like this since I started working in IT.


Cheers,

Mike
Thanks for your kind word