Page 1 of 2

Fax NoGo

Posted: Wed Dec 12, 2007 5:28 am
by Rocket
Hi

We have started using email2fax:
1. First fax successfully sent was charged at $0.33 cents? Advertised rate is 3 cents.
2. As we are Business we have tried sending multiple faxes, as per spec, (3) first 1 success, (10) for 2nd trial, not one was sent successfully?
3. Good inititive Email2Fax service, Please get it right. We will be sending hundreds of Faxes / month. But it MUST be a service that can be relied upon.

Patiently, waiting for the Sun

Rocket

Posted: Wed Dec 12, 2007 9:46 am
by William M
I've adjusted the charges for you.

Currently, I'm still looking into the the issue. I shall update you as soon as further information is available.

How ya Goin

Posted: Thu Dec 13, 2007 11:02 am
by Rocket
Hi William
Just a follow up to see if you have made any progress?
We need to know if recipients recieved their faxes?
Cheers
Rod

Posted: Thu Dec 13, 2007 12:38 pm
by William M
Hi Rocket,

Apologies for the delay, I'm made minor adjustments and tested the adjustments this morning to confirm they have solved the issued.

The test of 10 sent, only the first was processed. The rest must be sent again.

Thanks Will

Posted: Fri Jan 11, 2008 10:19 am
by Affinity
I now have a Fax2Email number, I want to be able to set up the 'return fax' number for Email2Fax to this number -- therefore the 'station id' should present with 'my' new Fax2Email number.

Can this be done?

Edit: It would be good if the sending email also had the facility to have it's own sender id for each fax.

Posted: Fri Jan 11, 2008 10:50 am
by danielc
Hi Rocket,

I've been looking at the email2fax server, and there was an issue with the configuration that has now been fixed. If you can send a couple of test jobs and then let us know the numbers that you sent to, I can verify in the logs whether or not they succesfully were sent.

Having said that, I am 100% confident that the issue is fixed now, so you should have no problem.

Regards,
Daniel C

Posted: Fri Jan 11, 2008 2:17 pm
by Affinity
What is the chance of allowing PDF attachments for outgoing faxes?

Of all the document formats, PDF is meant to be the most portable.

Posted: Fri Jan 11, 2008 2:21 pm
by William M
Affinity wrote:What is the chance of allowing PDF attachments for outgoing faxes?

Of all the document formats, PDF is meant to be the most portable.
Could please clarify your question? PDF attachments are sent through for email2fax.

Posted: Fri Jan 11, 2008 2:31 pm
by Affinity
Actually the FAQ says that PDF should work:

What formats can the attachments be?

Currently the following formats that can be sent through are .doc (Word Document), .gif(Image), .jpeg(Image), .png(Image) .xls(Excel Spreadsheet), .ppt(Powerpoint Presentation), .pdf(Portable Document Format) or .html.

However, I got a failure trying to send a PDF....

Posted: Fri Jan 11, 2008 2:32 pm
by Affinity
William M wrote:
Affinity wrote:What is the chance of allowing PDF attachments for outgoing faxes?

Of all the document formats, PDF is meant to be the most portable.
Could please clarify your question? PDF attachments are sent through for email2fax.
Yes I am actually trying to send a PDF email2fax to my fax2email service as a test.

Posted: Fri Jan 11, 2008 2:35 pm
by William M
What email client have you used?
Have you used a PDF converter to convert your document?
Have you tried sending the file in a different format?

Posted: Fri Jan 11, 2008 2:36 pm
by Affinity
Your email to fax has failed due to invalid fax attachment
Possible solutions:
- Send file in a different format. .JPEG -> .GIF
- Send file in a different format. .EMAIL -> .DOC
- Ensure that the area code is included in the destination fax number. Eg "02"
Destination: 039012nnnn
Sent at: 11-01-2008_13:41:01

Posted: Fri Jan 11, 2008 2:37 pm
by Affinity
William M wrote:What email client have you used?
Have you used a PDF converter to convert your document?
Have you tried sending the file in a different format?
I print to PDF using PDFCREATOR, then send files using Outlook Express.

I haven't tried another file format yet.

Posted: Fri Jan 11, 2008 2:45 pm
by William M
What format is your original file?

Conversioning issues exists as different pdf converters/makers convert files differently that is why it is suggested that the original/different file format be tried so that conversioning can be more easily done on our end.

Posted: Fri Jan 11, 2008 3:06 pm
by Affinity
The original format is a web page from a website. Instead of printing to a printer, I print to PDF and keep those documents for things like terms and conditions or order forms, etc.