Faxing to 1300 numbers

TrentG · Post by **TrentG** » Fri Dec 14, 2007 10:28 am

Would this kind of feature be possible at all?

I noticed I could not do it yesterday because the service drops the 1 off the number.

I am thinking of using the service to make it easier to send some of the business faxes I do.

William M · Post by **William M** » Fri Dec 14, 2007 11:06 am

It is possible to send to 1300 numbers.

Your fax failed as it was not accepted. The 1 was not dropped. It was only displayed incorrectly. I have adjusted it to display correctly.

TrentG · Post by **TrentG** » Mon Dec 17, 2007 10:21 am

William M wrote:It is possible to send to 1300 numbers.

Your fax failed as it was not accepted. The 1 was not dropped. It was only displayed incorrectly. I have adjusted it to display correctly.

So you mean the service can send 1300 faxes but it was not configured correctly at the time to send them and you have adjusted it so now it does?

William M · Post by **William M** » Mon Dec 17, 2007 10:23 am

No, I've adjusted the display as you stated the "1" was dropped and could have been the cause of the problem.

The 1300 number you sent to did not accept the fax sent and that issue will not change due to any configuration done on Exetel's end.

TrentG · Post by **TrentG** » Mon Dec 17, 2007 10:33 am

William M wrote:No, I've adjusted the display as you stated the "1" was dropped and could have been the cause of the problem.

The 1300 number you sent to did not accept the fax sent and that issue will not change due to any configuration done on Exetel's end.

I can understand that you may be of the position to think nah it cant be my equipment....but I sent a fax to this number after I had no response from the business that the fax had been sent and got through to the number with no problem at all using a real fax machine.

I shall see what my chances are like in the future though.

Aquard · Post by **Aquard** » Wed Jan 09, 2008 6:13 pm

TrentG wrote: I can understand that you may be of the position to think nah it cant be my equipment....but I sent a fax to this number after I had no response from the business that the fax had been sent and got through to the number with no problem at all using a real fax machine.

I shall see what my chances are like in the future though.

That's coming close to a whine, punk

techman141102 · Post by **techman141102** » Thu Jan 10, 2008 5:13 pm

I have had this problem as well. tried 8 times to fax to a 1300 number.
every time it failed. the attachmet was a pdf about 180k in size. I dialled the number a few times and never got a busy signal, always a fax tone.
tried a fax machine and it went through first time.
The email response told me this.
Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

William M · Post by **William M** » Thu Jan 10, 2008 5:30 pm

techman141102 wrote:I have had this problem as well. tried 8 times to fax to a 1300 number.
every time it failed. the attachmet was a pdf about 180k in size. I dialled the number a few times and never got a busy signal, always a fax tone.
tried a fax machine and it went through first time.
The email response told me this.
Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

Similar to the previous case, the 1300 number that was dialed did not accept transmission or give any notification that transmission could commence. It could be hardware related on the receiving end, but to re-eliminate issues on our end we shall perform diagnostics to confirm that the service is working.

Dave Threlfo · Post by **Dave Threlfo** » Fri Jan 11, 2008 11:32 am

I am also having trouble sending to a 1300 number. Did we work out a solution for this yet? I was also sending a PDF file

William M · Post by **William M** » Fri Jan 11, 2008 11:36 am

Please read my previous post.

When we have completed our testing we shall provide a post advising.

gondy · Post by **gondy** » Mon Jan 14, 2008 12:44 am

Just an observation (I just had the same happen to me - exetel failed, fax machine went through straight away) was that the 1300 number waited about 10-12 rings before answering. Could this explain the no answer aspect? Look forward to the results. Fax was sent to 1300 789 803 (Beyonwiz).

dsc68 · Post by **dsc68** » Wed Feb 06, 2008 11:49 am

I too am having trouble faxing to a 1300 number - in this case to Harris Technology on 1300136666.

I noticed that if I dial the number on my Exetel VoIP service it doesn't connect either but it works fine on my PSTN service.

William M · Post by **William M** » Wed Feb 06, 2008 3:44 pm

I'm going to check your VOIP service first too see what is wrong.

Komp · Post by **Komp** » Sun Apr 13, 2008 12:17 pm

I am also having issues sending faxes to 1300 numbers - the number is 1300301249, which I am able to call and hear fax tones on after three rings, but every fax sent is failing.

The message I am getting is:

Your email to fax request has failed.
Exetel has attempted to send the fax 3 times and has been denied. Please try again.
Fax Number: 1300301249
Sent At Approx: 2008-04-13 11:37:02

Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

William M · Post by **William M** » Mon Apr 14, 2008 9:33 am

Hi,

Komp, the destination 1300 number you have specified isn't able to hold a sustainable transmission rate with our service. This has been tried using the lowest possible transmission rate as well as the highest and lowest compression rate to achieve transmission though all means have failed.

From the receiving end this is the most we can do to achieve sending.

Cheers Will.