Unable to cancel a fax to email number

'Fax to Email' and 'Email to Fax' services
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JOHNNY_JO_JINX
Posts: 33
Joined: Tue Oct 11, 2005 9:56 pm
Location: Brisbane

Unable to cancel a fax to email number

Post by JOHNNY_JO_JINX » Wed Jan 09, 2008 8:08 pm

I am in Brisbane.

I selected a Sydney fax number a few weeks ago, because that was all that was available.

I have now selected a Brisbane number since they became available, but I am unable to cancel the Sydney number- they both show up in the "Manage Fax to email" page, but there is no option to cancel or delete a number.

How do I cancel it?

John

hornet48
Posts: 144
Joined: Tue Nov 06, 2007 9:03 pm

Post by hornet48 » Thu Jan 10, 2008 2:39 pm

I did the same as you.

My Sydney fax works well.

But my new Brisbane fax number does not answer calls at all!

So I suggest you hold off canceling the Sydney number right now..... until you are sure your new Brisbane fax service works OK.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Jan 10, 2008 2:46 pm

If you wish to cancel immediately, please PM me your service number and the DID you wish to terminate.

A form will be added so that you can terminate yourself by tomorrow afternoon if you wish to wait.

JOHNNY_JO_JINX
Posts: 33
Joined: Tue Oct 11, 2005 9:56 pm
Location: Brisbane

Post by JOHNNY_JO_JINX » Thu Jan 10, 2008 7:29 pm

Thanks William.

I'll wait till tomorrow.

ForumAdmin
Posts: 3663
Joined: Sun Jan 04, 2004 2:31 pm
Location: Sydney

Post by ForumAdmin » Fri Jan 11, 2008 10:02 am

hornet48 wrote:

But my new Brisbane fax number does not answer calls at all!
Have you reported this?

hornet48
Posts: 144
Joined: Tue Nov 06, 2007 9:03 pm

Post by hornet48 » Fri Jan 11, 2008 10:09 am

ForumAdmin wrote:
hornet48 wrote:

But my new Brisbane fax number does not answer calls at all!
Have you reported this?
Yes I reported it.

I was told they knew of the problem and were looking into it.

It was fixed late yesterday.... and I reported that in the Exetel forum.

(must have been another thread than this one)

Regards,

Harry.

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