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Outlook 2007 Users - Read this

Posted: Wed Jan 30, 2008 12:38 pm
by Mort
Greetings all,

I've been having problems sending out faxes from my Outlook 2007 client. I've just done some testing and here's what I've found. I would love if other Outlook 2007 users can try this also to confirm.

Send a fax using the default settings. A simple PDF like this one is what I've been using:
http://stlab.adobe.com/wiki/images/d/d3/Test.pdf

By default, the message should be sent as rich text, and I expect it will fail with a bad attachment message.

Now, send again, but right-click the email address (i.e. fax number) you are sending to and select;
  • Send Options
  • Tick "I want to specify the format..."
  • Select "HTML"
Now it should work when you send the PDF again.

I found that using the same fax number and attachment through my Exchange server worked fine for Outlook 2003, but failed for 2007.

For me, I will set email sent to fax.exemail.com.au to always be HTML. If you are just using one computer then setting the option as above should remember it everytime you send to that recipient, but you will need to remember to do it for all faxes you send.

Sending as Plain Text doesn't seem to work, HTML does... for me at least, so if other 2007 users can test and let me know your results...

Posted: Wed Jan 30, 2008 12:40 pm
by James D
I will be testing this when i get home for you.

Posted: Wed Jan 30, 2008 9:17 pm
by adrumm
Tried it, but Outlook gives the following message when I click on send options:

"Cannot perform the requested operation. The command selected is not valid for this recipient. To set options for this recipient click the Options tab."

However, when I click the Options tab, HTML is already highlighted. I've tried clicking RTF and then HTML again but I got a failed send (with a PDF that has successfully gone through from gmail).

I think that Outlook 07 must be putting in some slightly different attachment that cannot be recognised by the email2fax system (remember all those winmail.dat attachments that used to appear when people first started using microsoft's mail programs!)

Posted: Wed Jan 30, 2008 10:14 pm
by Mort
I'm getting different results now as well... Sending an email *EXACTLY* the same way as I did before that worked is now failing!

I'm really getting confused now.

Posted: Wed Jan 30, 2008 11:08 pm
by CoreyPlover
Mort, Have you already narrowed the issue down to just Outlook 2007? (i.e. Outlook 2003 / XP on, say, another computer via your ADSL connection works fine?)

Posted: Wed Jan 30, 2008 11:13 pm
by Mort
I thought I had, but now I have to go do more testing to confirm. The fact that I *did* have it working through 2007 and now it's not when I do the same thing is messing with my head.

The only upside is that when it fails while testing I don't get charged the 3c fee :)

Posted: Thu Jan 31, 2008 3:01 pm
by William M
Hi Mort,

I've just replicated the tests that you have carried out using Outlook 2007 and the same file that you sent me yesterday which you mentioned came from Adobe themselves.

I sent a total of four messages;

Two were sent in "HTML" format and two were sent with "Rich Text."
For each format one email was sent with body and one sent with no body text.

All four were successfully delivered.

I shall replicate the test later this afternoon to see if this is still the case.

Posted: Thu Jan 31, 2008 4:05 pm
by Mort
I assume you are using Outlook to deliver direct to the SMTP host and not going via an Exchange server... so maybe there is something there I need to look at.

If other people are able to perform the same tests as me with no issues, then I'm happy with that result as it gives me a better idea of where I need to look for the problem on my end. Process of elimination...