Email2Fax Gone Down

'Fax to Email' and 'Email to Fax' services
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DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Email2Fax Gone Down

Post by DazzleMe » Thu Feb 07, 2008 1:36 pm

Hi,

I have been trying to send an important Fax for the last 2 hours and it is not going through. The same is happening with other faxes also.

Please let me know what is going wrong and also can you please delete all the faxes I have sent? Otherwise they will receive 20 copies of the one fax.

Thanks :x

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Feb 07, 2008 2:42 pm

If you PM me who you are then I can delete them for you.

Thanks Will.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

email2fax working now

Post by DazzleMe » Thu Feb 07, 2008 3:06 pm

Thanks Will,

What ever you did, you fixed my problem. I can now send faxes again.

Cheers
D

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Feb 07, 2008 3:09 pm

Hi

I've deleted the faxes for you and you can now send through.

The reason faxes were not sent was due to a invalid fax message being sent through and halting the system. I've removed the fax and put in place safety measures so that they will no longer occur.

As stated by you also they will now go through.

Cheers Will.

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Backlog of Faxes being sent

Post by DazzleMe » Thu Feb 07, 2008 3:23 pm

Hi Will,

URGENT!

My backlog of faxes are all being sent. Can you please clear the queue ASAP otherwise there will be 20 copies sent.

Thanks
D :oops:

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Feb 07, 2008 3:27 pm

Hi,

Are you sure? I've cleared all the emails that came from the email address that you sent me.

How many have you been sent?

Cheers Will

DazzleMe
Posts: 77
Joined: Thu Feb 07, 2008 12:41 pm
Location: Melbourne

Re: Backlog

Post by DazzleMe » Thu Feb 07, 2008 4:23 pm

Hi Will,

It has stopped now, there were 13 sent in total.

At least they got at least one copy.

Cheers
Darryn

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