Email2Fax - Pending Status

'Fax to Email' and 'Email to Fax' services
Post Reply
Surgicalfanatic
Posts: 2
Joined: Wed Feb 13, 2008 5:25 pm
Location: Gold Coast QLD

Email2Fax - Pending Status

Post by Surgicalfanatic » Wed Feb 13, 2008 5:45 pm

I sent a fax at 14:18 on the 12th Feb and status is still pending. Is there something wrong with the server?

Is there anyone with the same issue?

Thanks

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Thu Feb 14, 2008 8:46 am

Hi,

Unfortunately, any faxes sent and left "pending" for more than an 30 minutes after being registered have most likely failed.

The reason why the status is left pending is due the fax system advising of an exception that has occurred during transmission but has not marked the job as failed.

Thanks Will.

Surgicalfanatic
Posts: 2
Joined: Wed Feb 13, 2008 5:25 pm
Location: Gold Coast QLD

Post by Surgicalfanatic » Thu Feb 14, 2008 8:00 pm

Thanks William, I have just sent another fax with smaller attachment and it is still pending after 25 mins and have not yet received a failed email message.

Is there an issue with 1300 phone numbers??

Thanks agn

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Fri Feb 15, 2008 8:43 am

Hi,

The exact problem is that the client/destination could not support the receipt of the fax due to the resolution of the document.

What document are you sending, in terms of content and file size?

Post Reply