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fax not received despite successful confirmation email

Posted: Tue Feb 26, 2008 10:35 am
by b1mutant
Hi, sent a fax thru Fax via Email, using my exetel email address (which is correctly registered) using the exetel webmail interface.

The email contains no words in the body, and just a JPEG of < 0.5Mb

I received a confirmation, as follows,

Your Email 2 Fax has successfully been sent.

To: 0395090055
At: 2008-02-26 10:00:01
Job ID: 3473

Thank you for using Exetel Email 2 Fax.

However 10 minutes since this confirmation email, the remote party still hasn't received anything from me.

I used email 2 fax service yesterday, to send to another number, and it was working ok....

Any help please?

Posted: Tue Feb 26, 2008 11:29 am
by William M

I've checked the logs and the fax was confirmed as delivered, with a received response received from the destination.

If you would like, I can send through a test fax to the number to confirm.

Thanks Will.