Fax still showing as pending - sent nearly 2 hrs ago

'Fax to Email' and 'Email to Fax' services
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gondy
Posts: 23
Joined: Mon Apr 25, 2005 6:40 pm
Location: Sydney, Australia

Fax still showing as pending - sent nearly 2 hrs ago

Post by gondy » Wed Mar 26, 2008 2:05 pm

Heya - sent a fax at 12.22 and it's still showing as pending. I've tried using the online helpdesk tool, but noones answering. Any advice regarding system status would be appreciated. Cheers.
That's my 2¢, which these days gets rounded to zero!

James
Exetel Staff
Posts: 1992
Joined: Mon May 09, 2005 10:27 pm

Post by James » Wed Mar 26, 2008 3:49 pm

Our sys admins will get back to you asap.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Post by William M » Wed Mar 26, 2008 4:07 pm

Customer was answered through Live Chat.
Issue relating to file conversion. Upon subsequent submission fax was delivered.

Cheers Will

gondy
Posts: 23
Joined: Mon Apr 25, 2005 6:40 pm
Location: Sydney, Australia

Post by gondy » Wed Mar 26, 2008 4:09 pm

Thanks James - I managed to get through on the "live" helpdesk. Seems the fax failed because it couldn't open the attachment (PDF). However it went through just fine when resent. Just one of those vagaries of the internet!

Love the services provided by exetel; thanks to all.
That's my 2¢, which these days gets rounded to zero!

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