Fax NoGo

'Fax to Email' and 'Email to Fax' services
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Rocket
Posts: 47
Joined: Thu Nov 15, 2007 8:44 am
Location: Nowra NSW

Fax NoGo

Post by Rocket » Mon May 05, 2008 8:56 pm

Hi

Congrats on the Email2Fax Service, it has been working great. Up till Today.
Sent 143 Faxes today ALL FAILED.
MeeSum think something is wrong Exetel's end????
I must say Exetels Service has proven Bloody Goodums.
Check out the glitch guys!

Rocket

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Tue May 06, 2008 8:44 am

Hi Rocket,

From the log, the file couldn't be converted for transmission. I believe the file was a .pdf though there was an issue with its structure with the error hinting at an non-standard font or invalid construct.

Are you able to send the file to williamm@exetel.com.au so I can have a look?

Cheers Will.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Tue May 06, 2008 9:58 am

Hi Rocket,

From viewing the file and given the error message provided. Page two is a non-standard page size. It appears to be wider but shorter in length.
Could you please try and re-send the fax with all the page sizes A4.

Cheers Will

Rocket
Posts: 47
Joined: Thu Nov 15, 2007 8:44 am
Location: Nowra NSW

Re: Fax NoGo

Post by Rocket » Wed May 07, 2008 9:15 am

Hi Will

Resent Yesterday, all 3 pages A4 checked and double checked page setup and formatting, again all failed??
Any tips?

Cheers
Rod

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Wed May 07, 2008 10:22 am

Hi Rod,

Can you advise me how you created the .pdf file? If possible can you send me the raw copy, and also if you can identify anything that has changed from what you are sending now to what you sent previously.

Cheers Will

Rocket
Posts: 47
Joined: Thu Nov 15, 2007 8:44 am
Location: Nowra NSW

Re: Fax NoGo

Post by Rocket » Wed May 07, 2008 3:11 pm

Hi Will

The file was created in Abobe acrobat 6.0 standard. The second page was (initially) Letter size. After your first reply this was changed and all pages set to A4. The only page that has changed in format from the 1000+ previous faxes was the second page.
I cannot identify any other formatting changes. Can you please PM me your email so that I can send you a Raw copy.
Or any other info you may think will assist.

Thanks
Rod

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Wed May 07, 2008 5:05 pm

Hi,

I PM'd you earlier my email address at approximately 12:30pm.

Also, it is 5 posts up.

Cheers Will.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Thu May 08, 2008 8:48 am

Hi Rocket,

The content on page one is outside the A4 border. Can you move the text in from the left and right?

Cheers Will

Rocket
Posts: 47
Joined: Thu Nov 15, 2007 8:44 am
Location: Nowra NSW

Re: Fax NoGo

Post by Rocket » Mon May 12, 2008 3:42 pm

Hi Will
I bought Nitro PDF Pro and reformatted the emails Still NoGo.
??????
What are we doing wrong?
cheers
Rod

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax NoGo

Post by William M » Mon May 12, 2008 5:34 pm

Hi Rod,

Did you use the file I sent to you on Friday as I confirmed that it would work correctly?

Cheers Will.

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