Cant Recieve Faxes to my exetel fax to email number

'Fax to Email' and 'Email to Fax' services
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solorflare
Posts: 5
Joined: Tue Jun 24, 2008 6:30 pm
Location: australia

Cant Recieve Faxes to my exetel fax to email number

Post by solorflare » Tue Jun 24, 2008 6:47 pm

The other day i signed up to Fax To Email and have been receiving faxes for the last few days but now anyone who tries to send a fax to my number they get an error message and the fax doesnt send.

I also have email to fax and i tried to send myself a test email and this is the message i get.
I have put ###### in the number for privacy issues, the actual reply had the full number.

Your email to fax request has failed.
Exetel has attempted to send the fax and has been denied. Please try again.
Fax Number: 02800######
Sent At Approx: 2008-06-24 17:15:02

Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Cant Recieve Faxes to my exetel fax to email number

Post by William M » Wed Jun 25, 2008 11:33 am

HI Solarflare,

I've replied to the email you sent through to the helpdesk.

Cheers Will.

solorflare
Posts: 5
Joined: Tue Jun 24, 2008 6:30 pm
Location: australia

Re: Cant Recieve Faxes to my exetel fax to email number

Post by solorflare » Wed Jun 25, 2008 2:04 pm

William M wrote:HI Solarflare,

I've replied to the email you sent through to the helpdesk.

Cheers Will.

Thanks mate, the problem is fixed now. :D

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