Fax to Email slow to receive

'Fax to Email' and 'Email to Fax' services
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jonnyau
Posts: 3
Joined: Wed Jun 11, 2008 9:18 am
Location: Sydney

Fax to Email slow to receive

Post by jonnyau » Mon Jun 30, 2008 6:01 pm

Hi, I've recently added a Fax-to-Email service, but it seems to take a long time for the emails contained the received faxes to appear in my mailbox. I've done a few tests, and it's somewhere between 15-40 minutes. Also, when I set it to send to 2 different emails, one appeared in the inbox after 20 minutes, and the other after 30 minutes. Is this normal or should they be received more quickly? I have tried the utbox.net service, and their emailed faxes arrive almost instantly.

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax to Email slow to receive

Post by William M » Tue Jul 01, 2008 9:23 am

Hi jonnyau,

Our Fax-To-Email service delivers almost instantly also as once a fax is received it is email instantly to the delivery email address. I've also sent through two test faxes this morning and they've arrived without delay.

Can you PM me when you sent the faxes, when they were received in your inbox and the two email addresses so I can look into it further?

Cheers Will

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