Fax remains in PENDING Status

'Fax to Email' and 'Email to Fax' services
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Edwin
Posts: 91
Joined: Wed Jan 21, 2004 6:25 am
Location: Sydney

Fax remains in PENDING Status

Post by Edwin » Tue Jul 08, 2008 11:35 am

I sent a email-to-fax with a PDF attachment a couple of days, the status has been Pending ever since. As this fax was sent to a 1800 number I guessed that 1800 numbers aren't supported, however after resending the same fax to a 028xxxxxxx number the second fax also remains in a Pending status.

Could this be caused by the PDF attachment (scanned pages)?

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax remains in PENDING Status

Post by William M » Tue Jul 08, 2008 12:24 pm

Hi Edwin,

Can you PM me your service number so I look into it for you?

Cheers Will

Gidget
Volunteer Site Admin
Posts: 1813
Joined: Wed Jan 28, 2004 4:33 am
Location: Sydney

Re: Fax remains in PENDING Status

Post by Gidget » Tue Jul 08, 2008 11:36 pm

Hi Edwin / Amit

I split Amit's unrelated post off to a new thread, here
http://forum.exetel.com.au/viewtopic.php?f=304&t=27873

Cheers

Gidget
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Edwin
Posts: 91
Joined: Wed Jan 21, 2004 6:25 am
Location: Sydney

Re: Fax remains in PENDING Status

Post by Edwin » Tue Jul 08, 2008 11:46 pm

Thanks Gidget... you're on top of it!

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Fax remains in PENDING Status

Post by William M » Wed Jul 09, 2008 9:13 am

Edwin wrote:I sent a email-to-fax with a PDF attachment a couple of days, the status has been Pending ever since. As this fax was sent to a 1800 number I guessed that 1800 numbers aren't supported, however after resending the same fax to a 028xxxxxxx number the second fax also remains in a Pending status.

Could this be caused by the PDF attachment (scanned pages)?
I've sent a PM, though to ensure you receive a reply I've pasted it below also.

Hi Edwin,

The fax failed as it wasn't able to be converted for fax transmission. The most common reason for this is because the page size of the .pdf file generated is greater than the default sizing or non-standard fonts have been used create the .pdf file.

Can I ask how you created the .pdf? Also can you send the file to williamm@exetel.com.au

Cheers Will

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