Email to Fax has failed

'Fax to Email' and 'Email to Fax' services
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amitpn
Posts: 3
Joined: Wed Aug 15, 2007 11:53 am
Location: Sydney

Email to Fax has failed

Post by amitpn » Tue Jul 08, 2008 8:46 pm

Hi,

Can anyone at exetel pls tel me why my fax has failed to this number. i have called from my mobile and can get the fax tone.

Your email to fax request has failed.
Exetel has attempted to send the fax and has been denied. Please try again.
Fax Number: 001114162360422
Sent At Approx: 2008-07-08 19:24:02

Possible Reasons for Failure:
- Recipient Fax was engaged/busy
- No answer from destination fax number
- Recipient Fax was unable to obtain sustainable transmission rate

Amit

William M
Posts: 510
Joined: Wed Mar 21, 2007 1:28 pm

Re: Email to Fax has failed

Post by William M » Wed Jul 09, 2008 8:47 am

HI amitpn,

Your fax failed as the receiving fax did not confirm that it had received the fax entirely. The response returned was an invalid fax tone. Without confirmation being received from the recipient we cannot flag the fax as sent.

Bear in mind that even though you may receive a fax tone by dialling a number that this does not automatically mean that a fax will go through, as there are other processes that occur to ensure that a fax is received.

Cheers Will.

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